How do you welcome a guest in a hotel as a receptionist script?

07/09/202207/09/2022 | Sarah HendricksonSarah Hendrickson | 0 Comment | 12:00 am

How do you welcome a guest in a hotel as a receptionist script?

Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I’m Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.

What are the 5 section of front office?

Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.

How do you answer a call in a hotel front office?

Basic Telephone Etiquettes:

  1. Phone should be answered within three rings.
  2. Smile even though you are on the telephone.
  3. Sit or stand up straight.
  4. Use a low voice pitch.
  5. Match your speaking rate to the caller’s.
  6. Avoid extremes in volume.

How do you welcome a guest in front office?

Greet the Guest: Greet with a smile and say:” Good morning/afternoon/evening (according to the right time of the day) Mr. / Ms Patron (guest if known) or sir/ma’am, welcome to XYZ.” If guest name is not known, ask the guest for their name by saying: “May I have your name please.”

What are the 4 stages of the guest cycle?

You can think of the guest life cycle as the four stages a guest goes through when lodging at a property – before they arrive in the hotel, when they arrive, while they’re staying, and after they’ve departed….What Is The Guest Life Cycle?

  • Research.
  • Booking.
  • Pre-stay.
  • Arrival.
  • Occupancy.
  • Check-out.
  • Post-stay.

How do you answer the phone and greet the guest?

DOs:

  1. Answer the telephone promptly within 3 rings.
  2. Make the caller know your work area, your name and offer appropriate greeting.
  3. Always have pen and paper on hand, specially front desk personnel should always be ready to keep records.
  4. Listen carefully.
  5. Make the caller feel that they have your undivided attention.

How do you greet a receptionist?

Receptionist Greeting Scripts: 15 Professional Ways to Answer the Phone

  1. Hello, thanks for calling [company].
  2. Good morning (afternoon, etc.)!
  3. Hello, this is [name]!
  4. Hello, thanks for calling [company].
  5. Thanks for calling [company].
  6. Hi there!
  7. So glad to hear from you!
  8. Good day, you’ve reached [company].

What are phrases in front office?

7. Standard Phrases While Answering a guest or client’s call

  • “I’ll be with you in a moment, Sir/Madam”
  • “I won’t be a moment, Sir/Madam”
  • “I’ll only be a few moments”
  • “I’ll be right back”
  • “I’ll be right with you”
  • Do not say – “Wait a minute”

How do you answer a call in an office script?

Now, if you’re on the answering end, here are 15 great ways to answer the phone to give a warm, professional impression.

  1. Hello, thanks for calling [company].
  2. Good morning (afternoon, etc.)!
  3. Hello, this is [name]!
  4. Hello, thanks for calling [company].
  5. Thanks for calling [company].
  6. Hi there!
  7. So glad to hear from you!

How do you handle guests in front office?

Here are some quick tips on how to handle guest complaints:

  1. Listen with concern and empathy.
  2. Isolate the guest if possible, so that other guests won’t overhear.
  3. Stay calm.
  4. Be aware of the guest’s self-esteem.
  5. Give the guest your undivided attention.
  6. Take notes.
  7. Tell the guest what can be the best done.

What is map in front office?

What is the meaning / definition of Modified American Plan or MAP in the hospitality industry? The term Modified American Plan (MAP), refers to a booking option that includes the room night, a free breakfast and a second meal either lunch or more typically dinner. This option is offered for multiple reasons.

What is FOM in hotel?

POSITION TITLE: Front Office Manager / Front Desk Manager / FOM. REPORTS TO: Assistant manager or General manager. POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties.

What are the top 10 dialogues for front office?

Top 10 Dialogues for Front office: 1) Thank you for calling ( Hotel Name ), How may I help you? 2) Front Desk This is ( GS Name) Speaking, How may I help you? 3) Thank you for calling the hotel ( Hotel name ), Have a nice evening! 4) Thank you for staying with us, Have a nice journey.

Are there any real life hotel front office conversations?

In that process, today, we have shared few real life hotel front office conversations.

How do you have a tough conversation with your boss?

If you’re ready to have a tough conversation at work, you have to frame it ahead of time so that the other person knows it isn’t business as usual. You can start the ball rolling with a short email: “Hey [Boss]–would you be open to [having lunch/coffee/sitting down with me for 20 minutes] in the next week or so?

How do you say thank you to the front desk?

2) Front Desk This is ( GS Name) Speaking, How may I help you? 3) Thank you for calling the hotel ( Hotel name ), Have a nice evening! 4) Thank you for staying with us, Have a nice journey. 5) Allow me to transfer your call! 6) I Will be glad to give you a wake-up call at 0600hrs. ( Guest Name).

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