What is Avaya Experience Portal?
Avaya Experience Portal is the latest generation of Avaya Voice Portal. Experience Portal provides organizations with a single point of orchestration of all automated voice and multimedia applications and services. Experience Portal supports SIP, IP, TDM, or mixed environments.
What does Avaya Session Manager do?
Session Manager enables distributed SIP-based system solutions featuring multi-vendor integration, centralized dial plans and user profiles, centralized SIP trunking, easier “on-net” call routing, and greatly enhanced SIP scalability and security.
How do I check my Avaya Experience Portal?
The version number for Voice Portal Management System (VPMS) can be found on the VPMS home page or under System Maintenance -> System Monitor -> VPMS details as shown below.
How do I set up a Session Manager on Avaya?
Under session manager instances click on new in the sip entity name field you will select the session manager that you just added as a sip entity. Under the management access point hostname or IP.
Does Avaya have IVR?
The Avaya Experience Portal product is an Interactive Voice Response (IVR) product, so the terms Experience Portal and IVR are often used interchangeably.
What is Avaya AES used for?
Avaya Aura Application Enablement Services, often called Avaya AES, is a software providing telephony APIs, Web Services, and the exposition of the Avaya Communication features.
What is Avaya Call Management system?
Avaya Call Management System (CMS) is an integrated analysis and reporting solution that helps you keep in touch with virtually everything that’s going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide.
What is Smgr in Avaya?
Short Definition. System Manager is a central management system that delivers a set of shared management services and provides a common console for Avaya Aura.
What is Avaya Pom?
Avaya Proactive Outreach Manager (POM) is a managed application of Avaya Experience Portal, linking the capabilities within the Experience Portal platform closely with the management infrastructure and services.
How do I change the IP address on my Avaya Session Manager?
Changing the Session Manager IP address or host name
- On the System Manager web console, under Elements, click Session Manager > Session Manager Administration.
- Select the appropriate Session Manager and click Edit.
- Update the information in the Management Access Point Host Name/IP field.
- Click Confirm.
What does Avaya AES server do?
Avaya Aura® Application Enablement Services is a server-based software solution that provides an enhanced set of telephony APIs, protocols, Web Services, and direct IP access to media, and supports standards such as CSTA, JTAPI and TSAPI that expose Avaya Aura® Communication Manager features.
What is IVR in Avaya?
Interactive Voice Response (IVR) is a product used to automate direct inbound traffic and using scripting to route calls accordingly. Custom scripts can be written to advise callers of estimated wait times, any automated messages, and routing calls to live agents based on input from caller.
What is Genesys IVR?
Genesys Enterprise IVR is the Genesys cloud IVR product delivered through Designer, a drag-and-drop customer experience design tool. Traditional IVR platforms are clunky, cumbersome, and typically deliver poor customer experiences.
What is TSAPI in Avaya?
TSAPI is an abstraction of Communication Manager’s proprietary, low level Adjunct Switch Application Interface (ASAI). TSAPI enables access to the full complement of third party call control capabilities provided by Avaya Aura Communication Manager as an evolution server.
What is Avaya Aura?
Avaya Aura® System Manager is a centralized, secure, browser-based management console that provides network administrators with an integrated, intuitive solution for network management.
What is call management app?
This feature lets you record your caller’s messages on to your phone so that you can check them at leisure without having to call the operator to check all voice messages. * Moreover, the Advanced Call Manager app also lets you divide your contacts into various groups.
What is ACD time in Avaya?
ACD Time. The total time that the agent spent on all split/ skill and direct agent ACD calls for the specified time period in any split/skill.
What is Avaya SM and Smgr?
How do I restart Avaya Session Manager?
On System Manager Web Console, select Elements > Session Manager. Select the Session Manager server that you want to shut down or reboot. Note: You can shut down or reboot only one Session Manager at a time.
How restart Avaya System Manager Command Line?
Type y or n to reboot the System Manager virtual machine. Power off the System Manager virtual machine. Type y or n to power off the System Manager virtual machine.
What is DMCC in Avaya?
Device, Media, and Call Control (DMCC) licensing. Web services licensing. System Management Service (SMS) licensing. TSAPI service (including JTAPI) licensing.
What is Avaya Tsapi?
What is inbound IVR?
Inbound IVR (Interactive Voice Response) processes calls placed by a user into a phone system. These calls are typically 800 numbers (or equivalents), although they could also be regular local or long distance calls.
How do I view Avaya AES logs?
How to Turn on TSAPI and DMCC Tracing in Avaya Aura® Application …
What is AES server in Avaya?
Also known as : AES. Avaya Aura® Application Enablement Services is a server-based software solution that provides an enhanced set of telephony APIs, protocols, Web Services, and direct IP access to media, and supports standards such as CSTA, JTAPI and TSAPI that expose Avaya Aura® Communication Manager features.