How do I contact Optus NBN?
Call 1300 652 080 to speak with an Optus nbn expert.
How do I speak to an Australian at Optus?
- 133 937. Mon – Sun: 9am – 6pm (AEST)
- 1300 555 241. Mon – Fri: 8am – 6pm (AEST) Sat: 9am – 5pm (AEST)
Why is my internet not working Optus?
Visit Check Network Status > Outages > Fixed Outages to see any known issues with our network in your area. Check your account balance and due date. If it is overdue, your service may be restricted. See Report a payment / restore your service.
How do I chat online with Optus?
You can contact Optus using our online messaging. Simply log in with your My Account details in My Optus app or click on the Messaging icon on the bottom right of this page. To help you, our Optus Digital Assistant will respond instantly and connect you to an expert if your question needs to be escalated. 2.
Can NBN directly contact?
Please be aware NBN will never contact customers asking for payment or any other financial information”. NBN scams were rampant Northern NSW during power outages caused by devastating floods in March 2022. Picture: Supplied. If there is a robotic voice on the phone, hang up immediately.
How do I fix NBN connection?
Locate the power cable at the back of the modem and unplug it for one minute and then plug it back in and wait for the lights to go on. Once the modem lights have settled, proceed to check the power cables connected to your nbn device. Plug the power cable back after 15 to 20 seconds.
How do I report a fault with Optus?
Once you are safe from the hazard or risk please contact us immediately on our hotline on 1800 505 777 if the issue you wish to report places you or the public at risk.
How do I contact Optus when my phone is disconnected?
We can help…
Please contact Technical Support / Faults on: +61 2 8082 2642 (Open 24/7 – Free call from a Roaming Optus Mobile) for assistance.
Why is my internet not working?
Restart your device.
Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there’s a difference. If not, turn mobile data off and Wi-Fi on and check again.
What do I do if my WiFi is connected but no internet access?
Are You Connected to WiFi, But Have No Internet Connection? Here’s What To Do.
- Step One: Confirm Whether Your Internet Provider Is Down.
- Step Two: Do a Reboot on Your Modem and/or Router.
- Step Three: Check Your Router Settings To Ensure Your Permissions are Correct.
- Step Four: It’s Time for a Network Reset.
Is Optus to Optus free call?
“Optus is pleased to launch MyTime as it gives our mobile customers free calls to Optus mobile or home phones, making it cheaper and simpler to connect them to the important people in their lives,” Michael Smith, Group Marketing Director, Optus Consumer said.
How do I report a fault to nbn?
You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco. We create rules for telcos to follow.
Why is my nbn connection not working?
Nothing – this is normal. Solid red (or blinking) There may be a line fault or problem affecting the nbn™ connection box. Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone.
Who to call if internet is not working?
Contact Your Internet Service Provider (“ISP”)
By contacting the company who provides your internet, you’ll quickly be able to tell if they are having scheduled or unscheduled problems in your area. We all know things happen, and this might be one of those cases.
Why is my nbn connected but no internet?
First, check your NBN box and make sure that all of the cables are securely connected. If they are, then the issue may be with your NBN modem. Try resetting it by unplugging it from the power outlet for 30 seconds and then plugging it back in. If this doesn’t work, contact your service provider for further assistance.
How do I fix My Optus NBN modem?
Optus DSL (Resale network) troubleshooting steps
- Step 1: Restart Your Computer. Please turn your computer off, wait 30 seconds and then turn it back on.
- Step 2: Restart Your Modem.
- Step 3: Check Your Wiring.
- Step 4: Check the Modem Connection.
- Step 5: Check Data Connection to Your Modem.
- Step 6: Check Your Wireless.
How do I fix My Optus WIFI modem?
Optus advises physically removing the power cable from the back of your modem-router, but you can also just turn the power off at the wall outlet instead. Either way, leave the modem-router off for 60 seconds, then reconnect the power cable or flip the power switch back on.
How do I request an extension Optus?
Important.
- Open My Optus app (ensure you have the latest version)
- Tap Billing. (If Billing is not an option, you’re likely on one of our newer Optus Choice Plus plans.
- Tap Payment extension.
- Tap Extension date.
- Select from the available dates.
- You’ll receive a confirmation of the extension via email or SMS.
Why is WiFi connected but no internet?
A single computer has a WiFi connection without internet
If your computer is the only device that says it has a connection but no actual internet, it is likely that you have a misconfigured setting, faulty drivers or WiFi adapter, DNS issues, or a problem with your IP address.
How do I reset my internet connection?
Resetting your Internet connection – YouTube
How do I fix no internet connection?
Why won’t my phone connect to the Internet?
If your Android phone won’t connect to Wi-Fi, you should first make sure that your phone isn’t on Airplane Mode, and that Wi-Fi is enabled on your phone. If your Android phone claims it’s connected to Wi-Fi but nothing will load, you can try forgetting the Wi-Fi network and then connecting to it again.
How can I call Optus for free?
Ask us how on 1800 555 937.
Does Optus charge for 1800 numbers?
For your customers: • Calls from fixed lines and standard national mobile phones to 1800 numbers* are free of charge. Calls from fixed lines and standard national mobile phones to 13/1300 numbers are charged at their applicable local call rate.
What to do if nbn is not working?
Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.