How do I connect Videotron to my Smart TV?
Connect the power supply cable on the back of the terminal to an electrical outlet. Connect the HDMI cable on the back of the terminal to your TV’s HDMI input. Turn on the terminal by pressing the Videotron remote CBL or Power button. Turn on the TV with your TV remote.
How do you reset the illico terminal?
Unplug the electrical cable of your illico terminal. Wait 10 seconds before plugging it in again. Wait 10 minutes before turning the terminal back on to ensure that the guide has been reset.
How do I reset my Videotron cable box?
To reboot the Terminal, unplug the power supply cord, then plug it back in again a few seconds later. Wait a few minutes before turning the Terminal back on. If the problem persists, please contact Technical Support at 1-877-380-2611.
Does Videotron have PVR?
With the Multi-Room feature, you can watch your Ultra HD recordings on illico 4K Ultra HD PVRs anywhere in your home.
Can you get Netflix on Videotron?
Yes you can watch Netflix on Vidéotron, but not on the terminal itself.
Is the Helix app free?
The Helix TV app is a free application included with all Helix TV, Helix TV App and illico TV plans. It allows you to access your TV content anytime on your mobile devices, computers and all your screens, whether you’re at home or elsewhere in Canada.
Why Helix is not working?
Check that you’ve enabled Wi-Fi access on your device. Check that you’ve properly connected your device to your home network, instead of to a public Wi-Fi network or to another wireless network. 3. Restart your device, open the Helix TV app and check if you are connected to your home network.
What is Videotron illico TV?
illico is Videotron’s cable TV service that operates with the illico terminal. Helix TV is Videotron’s IPTV service that operates with the Helix Fi gateway and the Helix TV terminal, and thus delivers video signals over Internet protocol networks instead of cable.
How do I reset my Helix terminal?
Press the A and D buttons simultaneously for 5 seconds, until the indicator light goes from red to green. Press 9, 8, and 1 on the keypad at the bottom of the remote. The indicator light will flash 3 times to confirm the remote has been reset.
How do I get Netflix for free on my smart TV?
Netflix For Free: How To Access
- Step 1: Open the app or the web page.
- Step 2: The page will prompt for your sign-up details.
- Step 3: Once the account is created, you can access free Netflix for two days, which are December 5 and 6.
- Step 1: Search for the Netflix app on your smart TV.
Why is my Helix flashing orange?
Orange (1 blink pattern per second) Downstream synchronization.
How do I reset my Helix Fi?
Behind the gateway ( the small and black tower ), there is a small RESET hole. Press and hold it for 30 seconds and you’ll notice that the white light will disapear on top of the gateway. Wait 10-15 minutes for the reset to be over and the white light will come back.
Why is my Helix remote not working?
If your remote control is not working properly, change the batteries and reset it. If this doesn’t fix the problem, contact us at 1-877-380-2611 for a full diagnosis.
How much does Netflix cost per month in Canada?
Netflix offers three tiers of pricing in Canada ranging from $9.99 per monthly for the basic package to $20.99 monthly for its premium service.
What are the installation services of Vidéotron?
2.4 Installation Service – Vidéotron undertakes to supply the following installation services: connection, installation, reconnection following an interruption of the Services, installation of additional outlets and reloca- tion of the existing outlets (the “Installation Services”).
Can Vidéotron demand advance payment from a customer?
If, in Vidéotron’s opinion, the customer represents a financial risk, Vidéotron may demand advance payment for certain services or any other guarantee it deems reasonable.
When does Vidéotron have to modify a contract?
3. 7 Modifications– Vidéotron may, upon prior notice of at least thirty (30) days to that effect transmitted by mail to the customer, modify the Services or any other provision of this agreement, including the charges and rates stipulated in paragraph 3. 1.
What is Vidéotron’s policy on the protection of personal information?
11.4 Protection of personal information– The personal information supplied by the customer to Vidéotron is treated in accordance with Vidéotron’s policy on the protection of personal information, which is available upon request to Vidéotron’s customer service by phone or at: [email protected].