How do I contact Seiko customer service?

How do I contact Seiko customer service?

Have A Question?

1. 1(800) 722-4452Seiko Customers. 1(800) 334-0962Grand Seiko Customers.
2. 9:00 AM – 5:00 PM ESTCall Center. Closed until further notice. Reception Desk.
3. [email protected] Customers. [email protected] Seiko Customers.

Where is Seiko USA located?

1111 Macarthur Boulevard, Mahwah, NJ 07430
SEIKO Watch of America LLC

How do I claim my Seiko warranty?

Your three year U.S. warranty protection is automatically in effect with the purchase of your Seiko Timepiece. In the event your timepiece requires service, please visit www.seikoserviceusa.com for a complete list of instructions.

How do I return a Seiko watch?

When returning a product during the thirty (30) day return period, contact our customer center at [email protected] or 1-800-808-0338. All product packaging and materials, including, instructions, warranty card, and batteries must be returned with the product.

What is a Seiko case back number?

Serial Number: The serial numbers on modern Seiko models are comprised of 6 digits. The first digit indicates the year, the following character the month and the remaining 4 digits a unique production number. The month is listed as 1-9 for January to September, then 0 for October, N for November and D for December.

How long is the Grand Seiko warranty?

five years

We warrant free repair and adjustment service against any defects on the watch head (movement and case) and metallic band, provided that the watch was used as described in the instruction manual. The period of the Grand Seiko worldwide warranty is five years from the date of purchase.

Is Seiko and Grand Seiko the same?

While both Seiko and Grand Seiko are part of the Seiko Watch Corporation, they are not the same brand. Grand Seiko was, in fact, part of Seiko for years. In 2017, however, Grand Seiko became a fully independent watch brand.

How long is a Seiko warranty?

How long is my warranty guaranteed for after repair? Seiko guarantees all repairs for 12 months. 8.

What does Seiko watch warranty cover?

During the guarantee period, we guarantee free repair / adjustment service against any defects on the watch head (movement and case) and metallic band, provided that the watch was used as directed in the instruction manual.

Where is Seiko case back number?

Seiko case back number
The numbers on a Seiko can be found on the case back. There, you will find a number that actually refers to two different numbers – the case code and the caliber (movement). The number on the Seiko case back consists of one number, a hyphen, and then an additional number.

Is my Seiko watch real?

Like any other global product, it must bear the logo of the brand on its packaging. In the case of Seiko watches, this is the Seiko logo found on the packaging’s interior, which consists of a box along with a “guarantee card” that states that the product is authentic.

Can I check Seiko serial number?

Seiko watches have a 6 or 7 character serial number on their casebacks. The second character can be a letter but the rest are all numbers. You can use the Seiko serial number in conjunction with the movement number to calculate the year of manufacture.

What is a case back number on a watch?

It is a combination of 2-4 digits (representing the caliber inside), a dash, and the design code. Used in conjunction, these form a unique case number. The case number’s 4th character may stand for the different region where the watch was distributed and may also indicate the iteration of that particular case design.

How often do you need to service a Grand Seiko?

every three to four years
Your Grand Seiko watch performs best when worn for at least 10 hours a day. We recommend that you have your watch checked and overhauled periodically. Optimally, this should be done every three to four years.

Is Grand Seiko owned by Seiko?

Grand Seiko Corporation of America was incorporated under the law of New York State and is a wholly owned subsidiary of Seiko Watch Corporation.

Is Seiko a high-end watch?

In Japan, Seiko has a number of other brands. The most notable being Grand Seiko, which are a line of successful luxury Japanese watches. Impressive on the outside, and very much so on the inside. Then you have the high luxury Credor brand as well as others such as Phoenix, and Galante.

Is Seiko a luxury watch?

“Grand Seiko” is a luxury brand that offers timepieces made by master craftsmen in Seiko’s two exclusive watchmaking studios, using exclusive movements and the highest grade materials. Each Grand Seiko watch is instantly recognizable because of its simplicity of form and its understated elegance.

How often should a Seiko watch be serviced?

about every three years
Frequency of such work depends on the climate and the owner’s individual care of the watch, but in general, we recommend having your watch serviced about every three years at an Authorized Seiko Service Center. Worn out movement parts and aged oil inside the movement may cause a watch to lose time or stop.

Why has my Seiko Automatic watch stopped?

When the hands are stopped completely, there is a possibility of the rechargeable battery being out of charge. If this occurs, please recharge it by a window by exposing it to sunlight for 5-6 hours before using it again. In case the watch is used before a sufficient recharging, it may stop again.

How can you spot a fake Seiko watch?

The Seiko movement and model number can be found on the caseback in two sets of 4 digits joined by a dash. The first 4 are the movement calibre number, the second four are the case/model number. Also check that the engraving is neat, evenly spaced, aligned and features sharp edges.

How do I know if my Seiko watch is real?

How to find the model of my Seiko watch?

Using your magnifying glass, look carefully on the back plate and around the edges of the back cover for numbers and letters. Write down the series of numbers and letters you find engraved on the back of the watch. First numbers, from 1 to 9, represent the year of a decade in which the watch was made.

Do Grand Seiko hold value?

Grand Seiko produces luxury watches so they will retain most of their value depending on the watch that you purchase and if you can buy it at a discount. Like most watches though you’ll see a depreciation of 5-20% when you try to resell it but that isn’t to say that it’s the same for all models.

Do I need to service my Seiko Automatic watch?

Seiko recommends servicing your watch about every three years. Seiko watches can be an excellent time-telling companion for a very long time. While it is durable, it is still a sensitive precision instrument. Therefore, it needs periodic servicing to function well.

Is Seiko considered luxury?