What is Cisco Finesse agent desktop?
Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface, no client-side installations required.
Is there a Cisco Finesse app?
The mobile agent app is a Cisco Finesse and also a chat version for iPhone/ Android. Agents can support customers using their mobile phones, in the absence of a desktop or a VPN connection. The actual calls can be carried either over GSM or a data connection.
What is a UCCX application?
Unified CCX provides a multimedia (voice, data, and web) customer-care application environment that enhances the efficiency of contact centers by simplifying business integration, easing agent administration, increasing agent flexibility, and enhancing network hosting.
How do I add an agent to UCCX?
how to add an agent to uccx
- add an ipcc extension to the end user.
- on the agent phone page i add uccx service.
- i dont have to add anything on the uccx as it will detect the user automatically.
What is Finesse desktop?
Cisco Finesse provides: An agent and supervisor desktop that integrates traditional contact center functions into a thin-client desktop. A 100 percent browser-based desktop implemented through a web 2.0 interface; no client-side installations required.
What is finesse used for?
Finesse refers to the skill and cleverness someone shows in the way they deal with a situation or problem.
How much is Cisco Finesse?
Cisco Finesse Plugin Pricing
| Name | Price | Features |
|---|---|---|
| Volume Pricing – Medium | $365 10-49 | Priced per Finesse Agent per year. |
| Volume Pricing – Large | Call50+ | Priced per Finesse Agent per year. |
| Volume Pricing – Small | $385 0-9 | Priced per Finesse Agent per year. |
What is the difference between UCCX and Ucce?
What is the difference between UCCE and UCCX? UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers.
What does UCCX stand for?
Unified Contact Center Express UCCX | On-premises software – Cisco.
How do I create a Cisco Finesse agent?
From the Communications Manager menu, select Device > Device Settings > Phone Services. On the IP Phone Services page, click Add New to create a new IP phone service. In the Service Name field, enter Cisco Finesse (or another service name that is appropriate for your environment).
How do I log into Cisco Finesse?
In the web browser address bar, type https://nsas-pccx-01.doit.wisc.edu:8445/desktop/ or use the shortcut on your desktop to access Finesse. The Login screen shown below appears. Enter your username (NetID), NetID password, and the ACD extension; click OK. The username is case sensitive.
How do I get Finesse desktop logs?
Go to https://<finesse FQDN>/desktop/locallog
And attempt login. Once issue is reproduced, open another tab and browse to the above URL. We should ideally see client side logs being written there.
Does Cisco Finesse record calls?
Cisco Finesse workflows can be used to record agent calls using Cisco Unified Communications Manager with Cisco MediaSense or Cisco Workforce Optimization.
What is UCCX call flow?
UCCX is a solution that includes ACD/IVR/Agent desktop and CUIC reporting, call flow is very straight forward calls arrive via ingress gateway –> CUCM (CTI RP, CTI port) –> CCX (trigger) –> CCX application –> CCX script.
How does Cucm integrate with UCCX?
UCCX Integration with CUCM
- When you first install UCCX and login to GUI with application username and password, you will get following prompt where you need put CUCM server’s IP on which you have AXL service running.
- Next you will be prompted to upload licenses if you have license file available.
What is the URL for Cisco Finesse?
In the web browser address bar, type https://nsas-pccx-01.doit.wisc.edu:8445/desktop/ or use the shortcut on your desktop to access Finesse.
Why can’t I log into Cisco Finesse?
If you are experiencing issues logging into Cisco Finesse, please try the following: Clear the cache and cookies in your web browser. Close and reopen your browser. When logging in use your Rowan NetID and your ten digit agent number.
Can Jabber be monitored?
Yes. The instant-messaging function of Jabber is restricted for work use only. It is designed for use in situations in which communication via email or telephone is not effective or practical. Users should be aware that these communications will be monitored and retained.
Are Jabber calls recorded?
Cisco Jabber does not provide any interface to begin silent monitoring or call recording. Use the appropriate software to silently monitor or record calls.
How do I download the UCCX script editor?
Download Cisco Unified CCX Editor Installer for Windows
- From the Cisco Unified CCX Administration menu bar, choose Tools > Plug-ins.
- Click the Cisco Unified CCX Editor Installer for Windows hyperlink.
- Click Download and execute the Cisco Unified CCX Editor installer.
How do I log into finesse admin?
Sign in with the username and password for the Administrator User account. After you sign in, you can access other Unified Communications Solutions tools from the Navigation drop-down list.
Can my employer watch my screen?
Conclusion: Your Boss Can Legally Monitor Any Activity on a Work Computer or A Work Network. As you now know, your boss can monitor almost anything you do during the day – whether you’re working remotely or have returned to the office.
Can my employer see what I do on my personal phone?
FAQs. Can my employer see what I do on my personal phone? If you are using a company-provided phone, your employer may have the right to monitor your device. But while using your personal phone for office work, the law doesn’t allow the employer to monitor your activity.
Can Cisco Jabber conversations be monitored?
Jabber doesn’t currently support monitoring notification tone or recording notification tone. You can use silent monitoring and call recording functionality only. Jabber doesn’t support other functionality such as barging or whisper coaching.
Are Jabber conversations private?
They can be private (i.e., limited to just the people invited by the owner) or public (i.e., accessible to anyone who wants to join). See How to Request a Persistent Chat Room for more details. Once your persistent chat room is created, you can click in the Jabber hub.