What does AT Consumer Service agreement mean?
Your AT Consumer Service Agreement (“Agreement”) includes the terms and conditions for our products and services. By activating, using, or paying for any of these products or services, you’re accepting and agree to be bound by this Agreement.
How do I get out of AT installment plan?
No longer want the AT Next Up upgrade option? If you bought your phone: Within the last 14 days: Go to one of our stores. After 14 days: View your installment plan details and follow the prompts to cancel the AT Next Up upgrade option.
Does AT waive installation fee?
Most of the time, it’s a snap to install your AT internet. AT doesn’t charge you for installation if you’re willing to roll up your sleeves and DIY it. But if you end up needing help from a professional, you’ll have to pay $99 for AT’s technician to come out and help.
Is there a contract with AT internet?
with no annual contract and equipment fees included, where available. Pricing for AT Fiber plans is straightforward, meaning there is no price increase at 12 months and no equipment fees added. AT Internet offers 99% reliability. Geographic and service restrictions apply.
Can you sue AT?
The first way to sue AT is through consumer arbitration. If your contract has an arbitration clause it gives you the right take legal action against AT through an officially-designated, independent dispute process that’s not a court and won’t require showing up in person.
How long can I go without paying my AT bill?
There is no set time. It all depends on your credit and payment history. Service could be suspended within a day of being past due to weeks. You must have a good payment history if you are a month past due and haven’t been suspended yet.
Can I trade-in a phone I’m still paying off AT?
Use the AT Trade-in Program.
After you pay off your installment plan, you may be eligible to get an AT Promotion Card for the turn-in value of your phone. We decide the turn-in value by the smartphone make, model, and condition. If your smartphone has no turn-in value, we’ll gladly recycle it for you.
What happens if I don’t send my phone back to AT?
Unfortunately, if you haven’t returned your cell phone through the mail on time, you’ll be charged the non-return fee for that device. However, you can still trade-in your cell phone at an AT store near you, or with our Trade-in Program website to receive a trade-in value for your cell phone.
How do I avoid activation fees?
Competing cell phone providers often waive activation fees as a selling point. Simply asking a customer service person to waive the activation fee to make the phone fit your budget may be all it takes to have the charges eliminated. Consider purchasing your cell phone at a big box retailer.
How do I avoid AT activation fee?
The easiest way to avoid this fee is to buy an AT compatible device that doesn’t have a sim card. If they can’t give you a sim card, they can’t charge you an activation fee.
How hard is it to cancel AT?
You may cancel your AT Internet service for any reason within 14 days of activation without paying an Early Termination Fee (ETF). You’re responsible for all fees and charges incurred through cancellation and must return any leased equipment.
How long is the AT internet contract?
Promotions are usually one year. New customer promos I believer are usually 2 years. You should be able to find this info somewhere in you myAT account. Or you could just call billing (800-288-2020) and ask.
How much will each person get from AT settlement?
How much will class members receive from the AT settlement? Class members who successfully file a claim will receive an equal share of the net settlement. Payments are estimated to be $15 to $30, covering between six and 11 months of administrative fees.
Can I sue AT for overcharging me?
You can sue AT for breach of contract in small claims court. Make sure you bring a copy of your contract and evidence of the violation to court. You can sue AT for overcharging you. If you’re paying more than agreed for an AT service, you may be able to file a claim in small claims court.
What happens if I can’t pay my AT bill?
The amount you commit to pay must be posted to your account by the agreed-upon date. If you don’t pay on the date you’ve agreed, your service may be suspended immediately, and a reconnection or restoral fee may be charged.
Can AT extensions on phone bills?
ATT does not grant extensions once you are past due. You needed to set up a late payment arrangement online before you were past due. Just pay when you can but your service may be suspended at any time.
What qualifies as a trade in for ATT?
Trade-in smartphone must be in good working condition and must meet AT Trade-In Program requirements and have a minimum trade-in value of $60. Must trade in elig. smartphone at a participating location and complete trade-in within 30 days from activation of new phone. This is not an early upgrade program.
Can you turn in a cracked phone for an upgrade?
If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in.
How can I cancel my AT contract without termination fee?
You may cancel your TV service for any reason within 14 days of activation without paying an Early Termination Fee (ETF). You’re responsible for all fees and charges incurred through cancellation and must return any leased equipment.
How much does it cost to cancel a line on AT?
Learn more about early termination fees
| New or AT Certified Like-New device | Early termination fee |
|---|---|
| Basic phone, tablet, mobile hotspot, AT Wireless Internet, or another connected device | $150, minus $4 for each full month of completed service commitment |
How much is a activation fee for AT?
Please know that the activation fee of $30 is applied when activating a new line of service or upgrading your device. The fee can be waived if you have an eligible employee discount through your employer that includes the waiver.
Why does AT charge a $30 upgrade fee?
If you purchased a phone from Apple and got an AT SIM card in it – yes – you are going to pay the $30 upgrade fee because you upgraded through Apple. That’s NOT BYOD, that is upgrading with a third party.
Why do I have to pay an upgrade fee ATT?
The upgrade fee is charged for upgrading a phone. That’s it. That’s the answer. AT is a for-profit business and charging customers a special fee when they upgrade phones is an easy way to make more money.
How much is the AT T activation fee?
If so, what are they? New postpaid activations of a line of service are subject to a $35 activation fee, and may be required to provide a deposit. Each line of service incurs a Regulatory Program Fee (not a tax or government-mandated fee) of $1.61 per month.
Why did AT send me a check?
If you received a check or checks, it means you had service with the company or its forerunners between certain dates in 2005 and 2010. The checks are a result of that settlement, and ATT officials confirm they are safe to cash in the same way as any other check.