What is a knowledge base application?

What is a knowledge base application?

Knowledge base software, also commonly referred to as help center software, is a tool that helps you create, organize, and manage self-service content for an audience. Knowledge bases typically house frequently asked questions (FAQs), video tutorials, and how-to articles.

What is a knowledge base platform?

Simply put, a knowledge base is a platform that includes a collection of questions, answers, guides, and documentation related to a product or service. Users are able to type a few words and find answers to common questions about the product.

What is online knowledge base?

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

What is an example of a knowledge base?

Lyft. Lyft topped its page with a prominent search bar option, then popular articles and functional categories fall below. The organization is what makes this knowledge base example stand out. Lyft has tried to make it as easy as possible for users to find the information they need with minimal work.

What are types of knowledge base?

5 types of knowledge bases

• Internal knowledge base. An internal knowledge base is created by your organization strictly for employees to access information as needed.
• Hosted knowledge base.
• Self-hosted knowledge base.
• Open-source knowledge base software.
• Customer service knowledge base.

How do I create an online knowledge base?

How To Create a Knowledge Base

1. Identify the Purpose / Need of your Knowledge Base.
2. Define the Core Elements Of Your Knowledge Base.
3. Prepare Your Knowledge Base Structure.
4. Prepare Content for Your Knowledge Base.
5. Organize Knowledge Base Content.
6. Write New Articles for Your Knowledge Base.
7. Optimize Your Knowledge Base For SEO.

Why do we need knowledge base?

A knowledge base provides support for collection, organization, recovery and sharing of knowledge for customers and employees. Data can be stored in the knowledge base about how a new product, process or system works. FAQs, troubleshooting guides and other pertinent specific details can be included.

What is Salesforce knowledge base?

Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles. In the same way, public knowledge base helps the guest users to find the related articles through the community sites.

How does knowledge base work?

A knowledge base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. It’s designed to make it easy for people to find solutions to their problems without having to ask for help.

Who has the best knowledge base?

Let’s look at some of the best knowledge bases around and what you can learn from them.

• Lyft. Lyft probably has one of the most famous knowledge bases.
• Canva. Canva is an online graphics design platform that’s become popular among marketers.
• HubSpot Academy.
• Asana.
• Rail Europe.
• Dropbox.
• Shipt.
• MailChimp.

How do you create a personal knowledge base?

Using Your Personal Knowledge Base

1. Need to live in your system – first place to go for info.
2. Search all notes.
3. Continually pruning, adding context.
4. Be cautious not to spend so much time organizing your knowledge base that you don’t use it.

What is a good knowledge base?

A knowledge base is a library of information about your product or service. It helps customers find answers to solve problems on their own and — if you do it right — a good knowledge base can scale out your customer support program while improving the overall customer experience.

What is Salesforce knowledge used for?

What is the best way to store knowledge?

There are several solutions that I have seen people use successfully:

1. blog about it (as others have noted here)
2. maintain a Wiki (local or hosted)
3. keep it in a plain text file.
4. use Backpack.
5. use a hosted office solution (Google docs, Zoho)
6. email it to yourself in Gmail (yes, really 🙂 well, makes stuff easily search able)

Why is it important to build a knowledge base?

How do you expand your knowledge?

Don’t Stop Learning: 5 Ways To Expand Your Knowledge After College

1. Read. Read.
2. Talk to a mentor. Learning from other people is one of the most effective ways to stay educated.
3. Take an online class. I’m not talking about the online classes you dreaded in college.
4. Try something new.
5. Don’t be afraid to ask questions.

How do you build a simple knowledge base?

7 Steps To Create A Knowledge Base

1. Step 1: Conduct research to determine knowledge base need. Understanding the utility of a knowledge base is one thing.
2. Step 2: Determine type of knowledge base.
3. Step 3: Develop knowledge base structure.
4. Step 4: Establish SMEs to create content.
5. Step 5: Write knowledge resources.

What is Sfdc knowledge?

Give your website visitors, clients, partners, and service agents the ultimate support tool. Create and manage a knowledge base with your company information, and securely share it when and where it’s needed.