What is ISO 20000-1 2018?
The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). Organizations can utilize the guidance in this standard as a framework on how to effectively manage a SMS.
What is the current version of ISO 20000?
ISO/IEC 20000-3:2019
The most recent version is ISO/IEC 20000-3:2019, which was updated to conform to changes made in ISO/IEC 20000-1:2018 and ISO/IEC 20000-2:2019.
What is the use of the ISO 20000 standard and where it is most used in practice?
ISO/IEC 20000 is the international ITSM (IT service management) standard. It enables IT departments to ensure that their ITSM processes are aligned with the business’s needs and international best practices.
What is the main focus area of ISO IEC 20000-1?
Abstract. ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
How many processes are in ISO 20000?
ISO 20000 has four ITSM-related process groups: Service delivery. Relationships. Resolutions.
Why is ISO 20000 important?
ISO 20000 is an internationally acknowledged standard. It is used for service management. ISO 20000 certification standard helps the IT departments ensure their ITSM framework processes are aligned with international best practices and business requirements.
What is the difference between ISO 20000 and ITIL?
ISO 20000 is a standard and code of practice; ITIL is a best practice framework. ISO 20000 awards organizations with certification; ITIL does not. ISO 20000 has requirements for processes and management system; ITIL has guidance.
What is ISO 20000 certified?
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). It helps organisations evaluate how effectively they deliver managed services, measure service levels and assess their performance. It is strongly linked to ITIL®, the most common approach for IT service management.
Why is ISO 20000 certified?
ISO/IEC 20000 is the internationally recognized standard for service management. It describes a set of management processes designed to help organizations deliver effective services. This service standard is widely accepted to measure the IT service management processes within an organization.
What does ISO in ISO 20000 stand for?
ISO 20000 is the international standard for IT Service Management (ITSM), published by ISO (the International Organization for Standardization), and ICE (the International Electoral Commission).