Why is my Network Railcard not working?
If your download code isn’t working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.
Is the Railcard website broken?
We are currently experiencing technical issues with our website, which means some customers are unable to buy or renew their Railcards online.
Does Network Railcard work in peak times?
A: A Network Railcard gives discounts on the following tickets for travel in the Network Railcard area, subject to the appropriate minimum fare and the 10:00am Monday to Friday time restriction: Anytime tickets. Off-Peak tickets.
What are restrictions on Network Railcard?
Network Railcard discounts are not valid on tickets for travel before 10.00hrs, Monday to Friday (excluding public holidays). This time restriction applies to all types of tickets. You can use your Network Railcard to get discounts on tickets for travel at any time on weekends and public holidays.
Why can’t I log into my railcard account?
A: If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you. During this period, your Railcard will no longer be valid for travel. If your Railcard has been blocked, you will need to contact our customer support team on 0345 3000 250.
Why can’t I renew my railcard online?
Please note that station bought Railcards will not appear in your account, and cannot be renewed online. You can purchase a new Railcard online after your station bought Railcard expires. If your Railcard was purchased for you, by another person, you will need to transfer that Railcard to your account before renewing.
Can I put my Railcard in my apple wallet?
The Railcard App is available to download from the Apple App Store and the Google Play Store. The App is only compatible with devices that have the following software: Apple iOS 10 and above and Android 4.1 and above.
How do I renew my Network Railcard?
Please click ‘Renew my Railcard’ on the website homepage to log in to account. Once logged in, click ‘Renew’ under your expired or soon to expired Railcard, select ‘Digital’ or ‘Plastic’ under ‘Choose the type of Railcard you would like’ section and follow the instruction on the screen to complete your purchase.
Can I renew an expired Railcard?
Can I renew an expired Railcard? Yes you can still renew a Railcard in your online account once it has expired.
Does a Network Railcard have a photo?
You will be asked to provide a digital passport-style photo if you select ‘Digital’. You do not need a photo if you have ordered a ‘Plastic’ Network Railcard. Digital Network Railcard will be available to use straight away.
Do I need a photo for Network Railcard?
Do Railcards work at all times?
The Network Railcard is available to buy from any National Rail staffed station ticket office in the Network Railcard area and online and you can travel anytime on weekends and public holidays or from 10:00am Monday to Friday, unless an easement applies.
What happens if I Don’t Have my Network Railcard?
If you do not have your Network Railcard in your possession when travelling, you are unable to use discounted tickets. Prior to boarding the train, you can go to the ticket office and pay the difference between the Railcard discounted fare and the full fare for the relevant ticket for your journey.
What is the Railcard crisis and how has it affected you?
The chaos has also come after the Rail Delivery Group (RDG), which manages the railcard scheme, also switched suppliers for its call and email systems for its national customer contact centre. This has meant affected consumers have been unable to speak to customer services due to a lengthy call queues.
How many Railcards are in issue in the UK?
About 5.3million railcards of various kinds are in issue in the UK, and digital as well as traditional paper railcards are affected. The problem has come about after the Railcard’s website underwent its biggest upgrade in seven years on November 28.
Could Railcard holders face fines and higher fares after website crash?
THOUSANDS of rail passengers travelling home for the holidays could face fines and higher fares after railcard applications and renewals were delayed following a two-week website crash. Most railcards cost £30 a year (£20 for disabled people) and get the holder a third off many fares.