Can a service be a configuration item?
A configuration item (CI) is any service component, infrastructure element, or other item that needs to be managed in order to ensure the successful delivery of services. Each CI has several characteristics: A classification, or type, which indicates what kind of item it is.
What are the items of configuration management?
Examples of Configuration Items include software and applications, locations and offices, employees and customers, documentation, hardware and companies, and even your incidents, changes and customers.
What is a configuration management service?
Overview. Configuration management is a process for maintaining computer systems, servers, and software in a desired, consistent state. It’s a way to make sure that a system performs as it’s expected to as changes are made over time.
What is the example of configuration management?
Configuration management can be used to maintain OS configuration files. Example systems include Ansible, Bcfg2, CFEngine, Chef, Nix, Otter, Puppet, Quattor, SaltStack, Terraform, Pulumi and Vagrant. Many of these systems utilize Infrastructure as Code to define and maintain configuration.
What is CI in ServiceNow?
The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service.
Which is not task of configuration management?
CM is about managing the different items in the product, and changes in them. Explanation: Configuration Management is a support for software in managing the different items in the product, and changes in them.
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Which is not a task of a configuration management?
| A) Security testing | B) Performance testing |
|---|---|
| C) Boundary value analysis | D) Usability testing |
What are the four elements of configuration management?
Identification, control, audit, and status accounting are the four basic requirements for a software configuration management system. These requirements must be satisfied regardless of the amount of automation within the SCM process.
What is ServiceNow CMDB?
What is difference between CI and asset in ServiceNow?
CI–> anything which must be configurable,not participate directly in any financial decision. Provides the strength of your organisation in terms of working items. Asset: Anything which may or may not be configurable,but participate in all financial decision.
What are the five stages of the configuration management process?
The 5 steps of a SCM plan
- Planning and Identification. The first step in the process is planning and identification.
- Version Control and Baseline.
- Change Control.
- Configuration Status Accounting.
- Audits and Reviews.
Is all deliverables are configurable items?
All deliverables are configurable items but configurable items are deliverables.
What are the 5 pillars of configuration management?
The five CM functions are:
- Configuration Management Planning and Management.
- Configuration Identification.
- Configuration Change Management.
- Configuration Status Accounting.
- Configuration Verification and Audit.
What is a CI in ServiceNow?
What are CIs? CI stands for Configuration Item. CIs can be used to tie tickets to the services they pertain to. Incidents and RITMs/Tasks have fields that allow you to choose the affected CI.
Is CMDB part of ITSM?
The CMDB is often found as part of a larger IT Service Management (ITSM) platform or suite of capabilities which will likely include tools for populating data into the CMDB (such as discovery and data import tools) and tools for consuming data from the CMDB (things like a ticketing tool, change management system and …
What is the difference between service asset and configuration item?
An “Asset” is something that has intrinsic value to a person or an enterprise. A “Configuration Item” is an entity or thing that you with to track that is required for the delivery of a service.
Is laptop an asset or CI?
Most CIs, on the other hand, need a whole range of relationships in order to be useful, including to other CIs, users, and groups. Returning to our example, then, the 7,500 PCs, laptops, and smartphones are all examples of assets.
Which of the following items may not be placed under configuration control?
d) user requirement document.
Where is CI in ServiceNow?
Navigate to Self-Service > Floor Pan. Navigate to Facilities > Workbench. Select Asset/CI in the search criteria box. To help narrow your search results, you can select the campus, building, and floor number for your search.
Which is not part of CMDB?
An application server, for example, is an IT asset: it has financial value that depreciates over time, requires maintenance, and can incorporate operational information such as service agreements that are not part of a CMDB.
What are the two major record types in the CMDB?
CMDB schematic structures, also known as database schemas, take on multiple forms. Two of the most common forms are those of a relational data model and a semantic data model.
What is service asset and configuration management?
In ITIL v3, Service Asset and Configuration Management (SACM) is about properly planning and managing (and reporting and auditing) the relationships and attributes of all of these components, across every service in your infrastructure.
What are service assets in IT company?
A service asset is any resource or capability that could contribute to the delivery of a service. You can select an asset to be managed for operational, financial, or contractual purposes. Once you select an asset for management, it becomes a Configuration Item (CI).
Are all CIs assets?
All configuration items qualify as assets, but not all assets are CIs. This is because of how both are managed. For example, an asset could be your company’s capital, or the knowledge inside one developer’s head.
What are the four configuration management activities?
Identification, control, audit, and status accounting are the four basic requirements for a software configuration management system.