How do I file a complaint against AT?
Phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275. Mail (please include your name, address, contact information and as much detail about your complaint as possible):
How do I contact AT supervisor?
Please contact our wireless support at: 800.331. 0500 or 611 from a mobile device. If you prefer to chat, you can interact that way. You can visit the AT Website and scroll down to the bottom of the page and select Prefer to Chat.
How long do you have to return a phone to AT?
within 14 days
AT Returns
If the phone or device you purchased does not meet your expectations, return it by mail within 14 days from the date the equipment was shipped. Refunds are applied using the original payment method.
How can I get help from AT?
Give us a call
- New service. 888.333.6651. M – F, 7 a.m. – 9 p.m. CT Sa – Su, 8 a.m. – 9 p.m. CT.
- Support for travel abroad. +1.314.925.6925. Available 24/7. FREE from mobile phone.
- Disability resources. TTY: 866.241.6567. Voice: 866.241.6568. M – F, 9 a.m. – 9 p.m. CT.
- FirstNet. 800.574.7000. 24/7.
Is there a class action lawsuit against AT?
Millions of AT customers may be eligible for a piece of a class action settlement stemming from accusations the mobile carrier illegally charged subscribers undisclosed administrative fees for years. A judge tentatively approved a $14 million settlement in June, and the site for filing claims is now live.
Does filing a complaint with the FTC do anything?
The FTC cannot resolve individual complaints, but it can provide information about what steps to take. The FTC says that complaints can help it and its law enforcement partners detect patterns of fraud and abuse, which may lead to investigations and stopping unfair business practices.
Does AT have a retention department?
When you call the standard att number, 800-288-2020, ask for “retentions” as you navigate down through the phone tree. Whenever it asks what your problem is just keep repeating “retentions”. Eventually you will get there.
Who is over AT?
Chief Executive Officer, AT Inc. John Stankey assumed the role of CEO in July 2020 after previously serving as president and chief operating officer. With $134 billion in 2021 revenues, AT is one of the world’s largest companies in technology and telecom.
How can I get out of my AT contract without penalty?
Corporate Responsibility Users under an AT business agreement – If you have agreed to a one-year or two-year service commitment, you have 30 days after purchase (or shipping date, if equipment is shipped) to cancel your service without incurring a Cancellation Fee (also referred to an ETF).
How hard is it to cancel AT?
You may cancel your AT Internet service for any reason within 14 days of activation without paying an Early Termination Fee (ETF). You’re responsible for all fees and charges incurred through cancellation and must return any leased equipment.
Does AT have a senior discount?
With senior discount plans, AT helps seniors to save some cash on their monthly phone bills. Senior citizens who have subscribed to this company will also be able to receive a lucrative discount of 10% on any of the plans of the carrier using their AARP membership.
Why is my AT cell signal so weak?
The Culprits of Poor AT Signal. Much of AT’s signal strength comes down to how many towers you have in your area and the frequencies the company operates those towers at. This determines both how strong your connection is and how much throughput, or bandwidth, you get from it.
How much will each customer get from AT settlement?
Certain AT wireless customers who live in California could be entitled to a $20 payment or bill credit as part of a class action settlement. The federal case involves several AT customers who sued the company over a little-known surcharge called an Administrative Fee.
How much will each person get from AT settlement?
How much will class members receive from the AT settlement? Class members who successfully file a claim will receive an equal share of the net settlement. Payments are estimated to be $15 to $30, covering between six and 11 months of administrative fees.
What are the most common complaints?
Top 10 Most Common Consumer Complaints
- Telephone and mobile services. Consumer complaints included charges for calls to toll-free numbers, unauthorized switching of services (slamming), and misleading prepaid phone card offers.
- Foreign money offers and counterfeit check scams.
- Internet auctions.
Who should you first contact with a consumer complaint?
If you have problems with an item or service you purchased, you have the right to complain. Start your complaint with the seller or manufacturer. If they don’t help, seek help from your local government or a consumer organization.
Will ATT lower my bill if I threaten to cancel?
Another effective strategy is threatening to cancel. This triggers additional discounts if you’re a good customer and you can always back out of canceling. You haven’t gotten the full amount of savings from AT yet.
How do I file a complaint against AT Wireless?
To reach customer service for an issue with your wireless service, the number is 800.331. 0500 (611 from your AT wireless phone). For internet or TV support, the number is 800.288. 2020.
What are analysts saying about AT?
Stock Price Forecast
The 20 analysts offering 12-month price forecasts for AT Inc have a median target of 22.00, with a high estimate of 26.00 and a low estimate of 10.00. The median estimate represents a +31.19% increase from the last price of 16.77.
Is AT a good company?
It also recognizes our commitment as a company to treat our people fairly and provide them good wages and benefits and a safe and respectful working environment. AT was ranked #1 in the telecom industry in the priority areas of communities, customers and shareholders & governance.
Can you break a contract with AT?
Consumers/Individual Responsibility Users If you have signed an Agreement with a one-year or two-year service commitment, you have 14 days after purchase (or shipping date, if equipment is shipped) to cancel your service without incurring an Early Termination Fee (ETF).
How can I cancel my AT contract without termination fee?
You may cancel your TV service for any reason within 14 days of activation without paying an Early Termination Fee (ETF). You’re responsible for all fees and charges incurred through cancellation and must return any leased equipment.
What is AT’s cheapest unlimited plan?
AT’s cheapest unlimited plan is its Unlimited prepaid plan at $50/month. However, the prepaid Unlimted Plus plan can also be reduced to $50/month when you sign up for autopay. AT’s cheapest postpaid unlimited plan is its Unlimited Starter plan at $65/month.
Why is my ATT bill so high?
Here’s why your first bill can be higher than average: It has one-time activation fees and equipment charges. We bill you for your first full month of service in advance. If you start service in the middle of a bill period, you’ll have charges for the days you used the service.
How do I check my AT signal strength?
How to Read Your Android Cell Signal?
- Tap Settings.
- Tap About Phone.
- Tap Status or Network.
- Tap SIM Status.
- Your dBm is under Signal strength.