Who can I file a complaint with against AT?
Phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275.
How do I make a complaint about AT?
Our customer-service department can resolve most customer concerns quickly and to the customer’s satisfaction. Please visit att.com/contactus/index.html to contact the customer-service team for your AT Service.
How do I talk to a supervisor at AT?
Please contact our wireless support at: 800.331. 0500 or 611 from a mobile device. If you prefer to chat, you can interact that way. You can visit the AT Website and scroll down to the bottom of the page and select Prefer to Chat.
How do I get in touch with AT corporate office?
208 S. Akard St. Our main telephone number is (210) 821-4105. (Please note that while AT’s corporate headquarters are in Dallas, the main telephone number uses a San Antonio area code.)
Is there a class action lawsuit against AT?
Millions of AT customers may be eligible for a piece of a class action settlement stemming from accusations the mobile carrier illegally charged subscribers undisclosed administrative fees for years. A judge tentatively approved a $14 million settlement in June, and the site for filing claims is now live.
Does filing a complaint with the FCC do anything?
By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most.
Does AT have a retention department?
When you call the standard att number, 800-288-2020, ask for “retentions” as you navigate down through the phone tree. Whenever it asks what your problem is just keep repeating “retentions”. Eventually you will get there.
How can I get my money back from AT?
Refunds and your account status
Active accounts: If you have a credit balance on your AT account because of an overpayment, we’ll apply the credit to your next bill unless you contact us and request a refund. Call 800.288. 2020 or visit us at an AT store.
How do I get a human at AT?
Talk to a real person at AT
- Call AT’s service number at 1-800-331-0500.
- When the automated system alerts you that your call may be recorded, press zero.
- You’ll be asked if you’re calling from the phone number associated with your account.
- The automated system will ask what service you’re calling about.
What company owns AT?
Bell SystemATBell Telephone Company
AT Corporation/Parent organizations
How much will customers get from AT settlement?
How much will class members receive from the AT settlement? Class members who successfully file a claim will receive an equal share of the net settlement. Payments are estimated to be $15 to $30, covering between six and 11 months of administrative fees.
How much will I get from AT settlement?
Certain AT wireless customers who live in California could be entitled to a $20 payment or bill credit as part of a class action settlement. The federal case involves several AT customers who sued the company over a little-known surcharge called an Administrative Fee.
What are three of the six types of complaints you can make to the FCC?
If you want to file a consumer complaint about the issue you are experiencing, go to consumercomplaints.fcc.gov and choose from the six category buttons under File a Complaint (TV, phone, Internet, radio, emergency communications, access for people with disabilities).
What types of violations do the FCC handle?
These include:
- Cancellation, Rescheduling or Refusal of Radio and TV Programs.
- No Dial Tone – Local, Local Toll and Long Distance Calling.
- Complaints about broadcast advertising.
- Complaints about broadcast journalism.
Will ATT lower my bill if I threaten to cancel?
Another effective strategy is threatening to cancel. This triggers additional discounts if you’re a good customer and you can always back out of canceling. You haven’t gotten the full amount of savings from AT yet.
Does ATT have a loyalty department?
You can contact our Customer Loyalty Department at 800-331-0500, every SUN – SAT from 8 a.m. – 9 p.m. Hope this helps!
How do I fight my AT charge?
Submit a Notice of Dispute to AT’s Legal Department.
You may submit a Notice of Dispute online at att.com/noticeofdispute. Or you may print a Notice of Dispute (PDF, 181KB) and mail it to us at Manager—Dispute Resolution and Arbitration, AT, 1025 Lenox Park Blvd., Atlanta, GA 30319.
How long does it take AT to issue a refund?
It can take up to two months for a refund to be given; this also depends on the financial institution the card is connected to. Usually it takes a lot shorter time than the two months and hopefully you will receive it very soon!
How do I talk to a real person on the phone?
Dial “0”. Most of the time, pressing “0” will take you to a person. If it doesn’t, press it multiple times. For many systems, pressing it twenty times will do the trick.
How do I report an AT landline problem?
Call us at 800.288.
…
Turn in a repair ticket
- Go to att.com/repair and select Home Phone.
- Enter your home phone number and select Continue.
- Tell us about the problem you’re having, then select Continue.
- Review any troubleshooting steps to see if you can fix it yourself.
- Follow the prompts to submit your ticket.
Is AT a good company?
It also recognizes our commitment as a company to treat our people fairly and provide them good wages and benefits and a safe and respectful working environment. AT was ranked #1 in the telecom industry in the priority areas of communities, customers and shareholders & governance.
Is T Mobile owned by ATT?
On March 20, 2011, AT and T-Mobile announced that they had entered into a definitive agreement to merge. AT would acquire T-Mobile in a cash and stock transaction valued at $39 billion.
Is there a class action suit against AT?
Settlement Overview
California AT customers claimed in a class action lawsuit that AT has charged its post-paid wireless service customers a monthly Administrative Fee that was unfair and not adequately disclosed. AT has denied and continues to deny that it did anything wrong or that the lawsuit has any merit.
Is the ATT settlement legit?
According to a 2021 class action lawsuit, AT charged California customers a “bogus” administrative fee of $1.99 per phone line each month. Plaintiffs in the case argue this fee doesn’t actually pay for administrative costs but instead allows the company to charge more per month than advertised.
Are there any class action suits against AT?
The customers filed their AT bait-and-switch class action lawsuit in June 2019. They had claimed the carrier advertised a monthly price, based on which the customers decided to sign up for service.