How can I talk to a Telkom agent?
Call 10120 to speak with a customer service agent.
Any call you make to Telkom is free if you call from a Telkom landline or mobile phone.
What is Telkom call Centre number?
P.O. Box 30301-00100, Nairobi. Front Office Desk: 020 4952000.
How do I get a hold of Telkom?
@TelkomZA on Twitter: “Customers can find us on: 10210 – Service 10213 – Sales 081180 – free on mobile For more information contact: [email protected]” / Twitter.
Where do I report Telkom Internet problems?
How do I report a Telkom Internet fault? Fault Reporting. To report a Internet fault, please complete this online form or phone 10210 (06:00 – 24:00). On submitting the form a service representative will phone/e-mail you with a solution and/or to verify/acquire more details, if necessary.
Does Telkom have WhatsApp number?
Whatsapp. You never have to leave WhatsApp to check basic things on Telkom. Message the customer care WhatsApp number on 0811 601 700 to get data balances, buy bundles and a whole lot more customer care services.
How do I chat for free on WhatsApp with Telkom?
As part of Orange rebranding to Telkom Kenya, the company introduced Free WhatsApp offer. The offer is seen as one of the ways that will lure the customers to the just released 4G network. To access it, just press *544# then select ‘Free WhatsApp’ option.
Why is Telkom Internet so slow?
You could be experiencing slow speeds due to your LTE data usage. Telkom reserves the right to apply Fair Usage Policies on the Uncapped LTE account if a customer’s behaviour is deemed to be affecting the user experience of other customers on the Telkom network.
How do I report a telephone fault?
Reporting a Faulty Phone Line. Find your last phone bill. Look for a website for customer service. You can also go directly to a search engine and type in “Report a fault” and the telephone company name.
How do I cancel my Telkom contract?
Submit your cancellation request via email to [email protected] for Fixed Line business, or [email protected] for Mobile Services.
How fast is Telkom Internet?
10Mbps moves to 25/25Mbps (2.5x speed) @ R699. 20Mbps moves to 50Mbps at the 20Mbps price @ R849. 50Mbps moves to 100Mbps at the 50Mbps price @ R1,199. 100Mbps moves to 200Mbps at the 100Mbps price @ R1,399.
How much is Telkom uncapped WiFi per month?
Some of the monthly offers you can get from Telkom for unlimited home WiFi data include the following: DSL unlimited home Lite (uncapped) 5Mbps at R199 (thereafter R329) DSL unlimited home (uncapped) 5Mbps at R399 (thereafter R499) DSL unlimited home Lite (uncapped) 10Mbps at R299 (thereafter R599)
Why isn’t my landline working?
Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If the dial tone returns it means the previous wall jack is damaged or defective.
How do you check a landline is working?
How to test your phone line – YouTube
Can I cancel my Telkom WIFI contract?
You can cancel your Telkom LTE, Telkom Fibre, Telkom ADSL or Telkom Mobile contracts anytime. Cancellation fee’s may be charged. If you would like to upgrade or renew your Telkom LTE service, this can easily be done from your 21st month of your contract commitment term.
Can I pay off my Telkom contract early?
In a document on the group’s website, Telkom says for early terminations: “The subscriber shall be liable to pay upon early termination or cancellation of the contract, where applicable, any associated costs such as administration charges, outstanding device costs, service charges etc.
Why is Telkom internet so slow?
Is Telkom WiFi good?
Telkom is one of SA’s best-known ISP’s. Not only that — it’s also the biggest fixed-line operator in the country. And, because it’s one of the biggest brands, it also offers some of the most competitive fibre deals around.
How much is 100GB on Telkom?
Telkom LTE Wifi Data 100GB for R399.
How many GB is unlimited data?
The standard unlimited data plan includes unlimited minutes, unlimited messages, and unlimited high-speed data up to a certain data cap. Usually this high-speed data cap is 22–23 GB. Some of the major carriers offer more expensive unlimited plans with higher data caps, exceeding 50 GB of data per month in some cases.
Is landline connected to internet?
The voice signals from your landline phone go to the router when connected where they are converted into digital signals. These digital signals travel over the internet. Assuming that you have a DSL or any other high-speed internet, you can connect your landline in simple steps.
How do you check if a landline is working?
What do you do when your phone line is not working?
Testing your phone equipment
- First, unplug all phones and any equipment from your telephone sockets – make sure nothing is left plugged in.
- Now, plug a working phone (not cordless) into the main phone socket (it’s usually where the phone line enters your premises) and try making a call from it.
How do you reset a landline phone?
Try unplugging the phone and letting it sit for about 10 minutes. This should reset the phone. Try taking the battery out and then unplugging the base from the power and phone line.
What are the penalties for Cancelling Telkom contract?
A Telkom customer service agent confirmed that customers would pay a cancellation admin fee of R809 and the remaining value of the device. The Consumer Protection Act (CPA) stipulates that mobile operators should be given 20 days’ notice for the cancellation of a contract.