How do I talk to someone at FasTrak?
To get help over the phone, please call 877-BAY-TOLL (877-229-8655) and follow the prompts. You can also email the Customer Service Center using the online contact form on the FasTrak website.
Can I reactivate my FasTrak?
You can also call the FasTrak Customer Service Center to replenish your account. Why is providing the Customer Service Center my license plate number(s) important? If your toll tag does not properly read as you drive through the toll plaza, the tolling equipment will take a photo of your license plate.
What happens if I forgot my FasTrak?
If a vehicle enters the Metro ExpressLanes on the I-10 and I-110 without a valid FasTrak account/transponder, a notice of toll evasion violation is mailed to the registered owner of the vehicle with payment instructions for the toll amount plus a $4 processing fee which must be paid within 30 days to avoid additional …
How do I know if my FasTrak is active?
CHECK THE SIGN: When crossing a toll bridge, check the Driver Feedback Display at the toll plaza. If it doesn’t say “VALID FASTRAK,” your toll tag may be defective. CHECK YOUR ACCOUNT: Log in to your FasTrakaccount and review your transactions.
Why is FasTrak charging me $25?
If you open an account using cash, check or money order, FasTrak collects an initial prepaid balance of $25 per toll tag plus a $5 security deposit per toll tag. You are responsible for adding more money to your account when the balance falls below $30 or the minimum threshold.
Can I use my FasTrak in another car?
FasTrak Standard and FasTrak Flex toll tags can be moved from vehicle to vehicle as long as they are properly mounted at each location, as described in the mounting instructions.
Does Fast Track balance expire?
FasTrak will send you instructions on how to return your toll tag(s) and how to receive credit. After 30 days, your account will be closed, and you will be refunded any remaining balance.
What happens if you don’t pay toll violation in California?
If you don’t pay the toll within five days, you will receive a ticket in the mail demanding a $57.50 penalty, plus the cost of the unpaid toll. If you don’t respond to the violation notice, the penalty will increase to $100, plus the original unpaid toll.
Can I use my FasTrak in a friend’s car?
Can I use my phone as a FasTrak transponder?
Use your mobile device to open and maintain your FasTrak® account. No matter where you are or what time it is, The Toll Roads app allows you to: Pay tolls without an account.
Why can’t I access my FasTrak account?
To reset your password, you will need your username and your account mailing zip code. You will be prompted to reset your password. You can also contact the FasTrak Customer Service Center at 877-229-8655 during normal business hours for assistance.
Can FasTrak waive penalty?
If the violation you received is your first, FasTrak will waive the violation penalty if you open a FasTrak account within 30 days of the unpaid toll crossing. FasTrak will then deduct the unpaid toll from your new account and waive the penalty portion of the amount due.
How do I get my money back from FasTrak?
To receive a refund for your toll tag security deposit, you must return your toll tag(s) within 10 business days of the closure request. If you are returning your toll tag(s) by mail, FasTrak recommends you send the toll tag by certified or registered mail to track the delivery of your toll tags.
How does FasTrak know how many people are in the car?
FasTrak knows if you are a carpool when you toggle your FasTrak Flex switch from 1 Person to 2 or 3+ people. By doing this, the driver sends a signal to the electronic gantries that there are other occupants in the car.
Can you borrow someone else’s FasTrak?
A It is OK to lend your FasTrak transponder to someone else, but problems can occur if the transponder is not read properly for a variety of reasons — cheating, a dead battery in the transponder, forgetting the toll tag, equipment problems, etc.
Why did FasTrak charge me $40?
In addition, you agree to make a minimum cash or check payment of $40 each time your toll account balance falls below your replenishment threshold (initially $30). You agree that such payment will be received by the Customer Service Center prior to your account reaching a zero balance.
How do you check if you owe FasTrak?
To check if you owe toll in California, call at 877-229-8655. If you have a FasTrak, you can log into your account and view all the toll hits and the ones you owe.
Can your license be suspended for not paying tolls in California?
As the suit progressed, the California Legislature passed AB 103, which abolished the practice of suspending licenses for failure to pay fines, and eventually we successfully persuaded the DMV to lift existing failure to pay suspensions.
What happens if you don’t pay FasTrak violations?
First notice issued: toll plus $25 penalty. Second (delinquent) notice issued: toll plus $70 ($25 penalty plus $45 late fee). If the toll is paid within 15 days, the penalty is reduced to $25.
Is FasTrak tied to my car?
No. The sticker must be adhered to the inside of the windshield and cannot be moved or adjusted or it will break and become unusable. You can order additional or replacement sticker transponders for free by logging into your account at TheTollRoads.com.
Can I use my FasTrak transponder in another car?
Can I use Express lane without FasTrak?
What happens if I use an express lane as a solo driver and without a FasTrak toll tag? You will be in violation of the California Vehicle Code and subject to a citation and fine if caught by the California Highway Patrol (CHP).
How can I avoid paying FasTrak violation?
First-time Violations
If the violation you received is your first, FasTrak will waive the violation penalty if you open a FasTrak account within 30 days of the unpaid toll crossing. FasTrak will then deduct the unpaid toll from your new account and waive the penalty portion of the amount due.
Does FasTrak refund balance?