What happens if eBay buyer claims item not as described?
I received a false claim — what should I do? Offer 30 day or longer returns to be protected from item not as described claims on eligible transactions. If a buyer makes a false claim, please accept the return and report the buyer to us. You will receive a return shipping label subsidy on your invoice.
How do I deal with an item not as described on eBay?
If your item hasn’t arrived or isn’t as described, contact the seller by opening a case in the Resolution Center. Let the seller know how they can help resolve the problem.
What to do if buyer is lying on eBay?
What can you do as a Seller when a Buyer lies about the reason for a return request. Well, eBay can’t prove the buyer is lying, so blocking them from buying again is the only thing you can do. You can report the buyer, but it will be pointless, because again eBay will not simply take your word that the buyer has lied.
Can I get a refund on eBay if item is not as described?
The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. It covers purchases paid with PayPal and most other electronic payment methods.
Do sellers ever win eBay disputes?
Yes a seller can and will win a case! For I won my case and the item was worth a lot of money. Always protect yourself, no less I won case and buyer sent back item which he lost, it not how i operate, but that buyer was trying to be slick and lost it all, why I was on top of it covered all bases.
Can a seller open a case against a buyer on eBay?
A seller is allowed to open an Unpaid Item case between two and 32 days after the buyer commits to purchasing the item. The buyer is notified immediately when an Unpaid Item case is opened, and given four days to respond and/or pay for the item.
Who does eBay usually side with buyers or sellers?
Ebay doesn’t know what the seller shipped or what the buyer received and they don’t know what the buyer sent back or what the seller received, so they almost always take the buyers side.
Can I Report a buyer on eBay?
How to report a buyer. You can also report a buyer from your Sold items list – opens in new window or tab. Choose Leave feedback from the dropdown menu next to the item, and then select Report buyer. We take all reports seriously, but please make sure your claims are accurate.
Can I refuse to give a refund on eBay?
Can I refuse to give a refund on eBay? Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. If they decide the request is reasonable, then they will process the request and transfer the money from the company’s funds to the buyer.
Do eBay sellers have to accept returns?
If the purchase is covered by the eBay Money Back Guarantee policy, you’ll have to accept the return, even if you have a no returns policy.
Does eBay usually side with buyers or sellers?
What to do if a seller refuses to refund on eBay?
When the seller doesn’t fulfil their return policy. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item (“remorse” returns).
How long does an eBay buyer have to open a case?
Through eBay – 30 days after the estimated delivery for a not received claim, 30 days after receipt for a return. Buyers can request a return after 30 days, but you can decline. If the buyer paid through paypal, they have 180 days after payment.
Does eBay ever protect the seller?
Most transactions on eBay are covered by seller protections. However, the following situations are not covered: Items that violate eBay’s prohibited and restricted items policies. Items in categories excluded from eBay Money Back Guarantee.
What is an abusive buyer on eBay?
Using or damaging an item and then returning it. Returning an item with the reason that it was not as described when it was described accurately.
How do you know if a buyer is scamming you on eBay?
Buyer offers more than the listed price for an item
- The buyer making an offer above the asking price to cover ‘agent fees’ or miscellaneous extra shipping fees, often abroad.
- The buyer makes an over payment by mistake.
- The buyer really wants the item and is willing to be generous.
Can eBay force you to refund a buyer?
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.
Do I have to accept a return on eBay if I said no returns?
Choosing no returns does not mean, if forced to take a return for SNAD, the seller agrees to forfeit the item. It simply means that the buyer cannot return an item for buyer’s remorse reasons and, if returning for SNAD, returns it in EXACTLY the same way returns are done for returns sellers.
Can eBay force you to give a refund?
Can eBay force me to accept a return?
eBay enforces their policies automatically in many cases, as you have found out. If you accept returns, then you accept all returns. The only thing that differs is who pays for the return shipping, which is based on your policy, as long as the buyer chooses a reason for the return that is not related to seller error.
How long does an eBay buyer have to ask for a refund?
Hi, the buyer has 30 days from delivery (or from last estimated delivery for Items Not Rec’d) with the Ebay Money Back Guarantee. With PayPal Buyer Protection, the customer has 180 days from the date of payment.
How do I report a bad buyer on eBay?
You can also report a buyer from your Sold items list – opens in new window or tab. Choose Leave feedback from the dropdown menu next to the item, and then select Report buyer. We take all reports seriously, but please make sure your claims are accurate. Learn more about false reporting of policy violations.
How do I dispute a buyer on eBay?
How to appeal a decision
- Go to your Seller Dashboard – opens in new window or tab.
- Expand Closed without seller resolution to see your options.
- Select See cases and find the item in the list.
- Select See details and then send us an appeal.
Can there be fake buyers on eBay?
One of the most easy scams to spot on eBay involves buyers trying to continue the sales transaction away from eBay. This often involves the buyer asking whether they can send payment via check, money order (Western Union, Money Gram), wire transfer or third party escrow.