Why is my BT Hub not connecting to Internet?
I’ve got no BT Broadband connection
Make sure there are lights on your Hub. If not, check the power cables are plugged in properly and it’s switched on at the mains. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. This really can help.
What does a blue light mean on my BT Hub?
The light will turn steady blue when your Hub is ready. Steady orange light. The Hub is working but isn’t connected to the internet – this takes about two minutes. Connect a device to your Hub using a cable or wi-fi.
How do I connect my BT Hub to the internet?
Connect devices
- Go to Settings – Network & internet.
- Turn on wi-fi.
- Select your hub from the list of networks.
- Enter your password and tap ‘Connect. ‘
- Wait for your device to connect.
How long does BT Internet take to come back on?
You might have been disconnected because you haven’t paid your bill by the due date. We’ll have sent you a bill reminder before disconnecting your line. If you pay everything you owe BT we’ll happily reconnect your line within four hours of processing your payment.
Why is my router not connecting to the internet?
the first thing you’ll want to do is try and restart your router. Sometimes, routers just seem to need to be rebooted occasionally to keep working well. It is quick and easy to reboot your router. Usually, you just unplug the power cable, give it a couple of seconds, and then plug it back in.
How do I fix my BT Internet connection?
Restart your Hub
Many connections problems can be resolved by turning your BT Hub off and on. Press the Power button on the back until all the lights go off and wait for 5 minutes. Press the Power button again until all the lights come back on. It may take a few minutes for the lights to settle.
How do I reboot my BT router?
How do I restart my BT Hub?
- Press the Power (On/Off) button on the back of the Hub.
- Confirm all lights on the front of the Hub are off.
- Leave for 10 seconds.
- Press the Power button again.
- Confirm all lights on the front of the Hub are on.
- If it doesn’t stay a steady blue, please go to our BT troubleshooter >
How do I reset my BT Home Hub?
- Find the recessed “Factory Reset” pinhole button on the back of your Hub.
- Using a paper clip or similar press the button and hold for 20 seconds. Your Hub lights will go out and your Hub will restart.
- Wait a few minutes for the Hub lights to settle. The central Power light will go blue when the Hub is ready to use.
Where is WPS button on BT router?
They’re on the back of the hub. To quickly connect, you can scan the QR code with your device’s camera. If your device supports WPS, press the WPS button on the side of the hub and follow your device’s instructions to connect.
What cables should be in my BT Hub?
The Ethernet port is normally marked LAN and will connect with the ports on the back of your Hub. But if you have Full Fibre, you will need a Cat5e Ethernet. BT will supply this, and it’s the cable with red ends. You can buy Cat5e cables elsewhere, but they might have different colours.
How long does it take internet to activate?
Wait for the Online status light on the front of the modem to turn from flashing to solid. This usually takes about two to five minutes, but may take up to 20 minutes if your modem needs a firmware update.
Why does it take BT so long to activate broadband?
So why do customers have to wait so long for broadband? It’s just that it’s a manual process. Each connection takes roughly 30 minutes, and only two technicians can work on an MDF of this size at once – there’s simply not the room. BT Openreach gets four working days to do this process and update around 40 databases.
Why does my WiFi say connected without internet?
A phone connected without internet usually means that your phone is connected to the WiFi, but can’t reach the internet. And, your phone is not getting an internet connection usually because of the internet provider first, including Router/Modem settings, IP conflicting, etc.
Why is my router not connecting to the internet after reset?
Still No Internet After Modem Reset
The usual suspects behind your modem not providing internet access are a broken modem or a bad configuration. Still, it can be a problem with the device you’re using. Maybe your network card doesn’t work. The network adapter configuration might be wrong.
Why is my internet not working?
Restart your device.
Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there’s a difference. If not, turn mobile data off and Wi-Fi on and check again.
What happens if I press the reset button on my router?
A reset restores your modem to its factory default settings. It will also erase any customized settings you may have changed, including static IP address setup, DNS, personalized password, WiFi settings, routing and DHCP settings.
What happens if I factory reset my BT Hub?
When you reset your Hub to its factory settings, you’ll lose all updates to the Hub including wireless network name and password updates. After a factory reset, you’ll be guided through the Smart Setup on all your devices (like when you first set up your Hub).
What happens when you press factory reset on BT Hub?
What happens when I press the WPS button on my router?
Press the WPS button on your router to turn on the discovery of new devices. Then, go to your device and select the network you want to connect to. The device is automatically connected to the wireless network without having to enter the network password.
What is a WPS button on a broadband router?
Using WPS button
There is a button on your router called a WPS (Wi-Fi Protected Setup) button. This allows you to connect a device without the wireless key, but it only works for one device and only for a limited time.
Does BT charge to replace Home Hub?
BT don’t lend you the Home Hub. They sell it to you. But so long as you stay with BT, they don’t charge you and after 12 months they write off the cost.
Why is my BT Ethernet not working?
Check your Ethernet cable is connected to your hub
Make sure your Ethernet cable is firmly plugged into your hub and your device. Loose cables can affect your connection. Try also using a spare cable and plug it into a different port of your hub to check there isn’t a fault with your cable.
How long does it take for a router to connect to the Internet?
Your cable modem router might take up to 20 minutes to connect to the Internet. The Internet LED lights solid white after the cable modem router is online.
How do I know if my BT broadband is working?
Text HELP followed by your landline number to 61998 (charges may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
Why is there no internet even though it’s connected?
When there is no internet connection, yet your internet service or router isn’t the problem, then there may be a problem with your network permissions. Every home WiFi network has “Media Access Control” (MAC) identifiers that allow certain machines access to your network.