How do I claim compensation for delayed trains?
You can claim compensation by visiting the train company’s website – most have online forms you can use. You’ll probably need to upload a picture of your ticket. You can write them a letter if you’d prefer. You’ll need to give details of your journey, and send your original tickets.
How much is train delay compensation?
If your delay is between 30-59 minutes, normally compensation is 25% of the full fare, over 60 minutes that goes up to 50%, and if the delay is 120 minutes or more you could get 100% of the return ticket fare back. Season tickets – so tickets for travel over a month or longer – are different again.
How do I contact delay repay?
Our customer service team will respond as soon as possible and aim to reply within 10 working days. Should you have any difficulties completing the form, please call us on 03447 369 123 (option 3). Alternatively, you can download our Delay Repay claim form and post to us at the address on the form.
How much is delay repay EMR?
Daily tickets
| Length of delay | Compensation |
|---|---|
| 15 to 29 minutes | 25% of the cost of your single ticket or 12.5% of the cost of your return ticket |
| 30 to 59 minutes | 50% of the cost of your single ticket or 25% of the cost of your return ticket |
What to do if train is late more than 3 hours refund?
If the train is running late by more than three hours of scheduled departure, no cancellation charge will be levied. Full money will be refunded to passengers holding confirmed, RAC, and wait-listed tickets in such case (subject to the condition that the ticket is surrendered prior to actual departure of train).
When can you claim delay repay?
Depending on the train company you’ll be travelling with, you can claim Delay Repay when your train is delayed by more than 15 or 30 minutes. A delayed train is usually when your train service is running behind the planned, advertised timetable.
When can I claim delay repay?
If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Southern service, you can claim Delay Repay compensation. Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations.
Can I claim refund if train is late?
REFUND DUE TO LATE RUNNING OF TRAINS :
Full refund will be permitted even after the departure of train in the event of train running more than 3 hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up to 6 hours if the distance of the ticket is 201-500 Kms.
What if train is late by 2 hours?
What is Delay Repay scheme?
Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you’re delayed by 15 minutes or more when you travel with us (except when delays are caused by planned engineering work).
Will we get refund for delayed train?
If train delayed for more than three hours: If the passenger decides not to undertake the journey, he can get the refund by submitting the ticket deposit receipt (TDR) at the counter or via website/app.
Who is responsible for train late?
The Supreme Court has held that the railways will have to cough up and pay passengers compensation for deficiency of service for late running of trains if they cannot establish or prove that the delay occurred due to reasons beyond its control.
Can I get the next train if mine is Cancelled?
Refund for a cancelled train
If your train is cancelled, you will usually be able to take the next service to your destination (just without the guarantee of a seat, if you’ve booked one).
What if my train is late more than 3 hours?
Where do I complain about a late train?
Passengers can lodge their complaints and suggestions on the webpage www.indianrailways.gov.in. One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions. Passengers can also SMS their complaints to the number: 9717630982.
Will get full refund if train is late?
IRCTC processes the refund automatically. If the train is running late by more than 3 hours and the passenger has not travelled, a TDR has to be filed before the actual departure of the train for availing full refund.
Will I get refund if train is Cancelled?
For trains cancelled by Indian Railways, full refund will be provided automatically by IRCTC. Users need not cancel their e-tickets. Full fare will be credited back into users accounts from which payment was made.
What if my train is 3 hours late?
When can I file TDR?
TDR shall be filed within two days of the date of issue of the certificate (excluding the day of issue of the certificate) and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC. 17 Missing the connecting train due to late running of first Train.
Can I get on a later train than booked?
Anytime Single tickets are valid for any train on the date written on your ticket. If you’ve booked an Anytime Return ticket, then you can take your outbound journey at any time, up to five days after the date written on your ticket.
What happens if booked train is Cancelled?
If train is cancelled, e-ticket will be automatically cancelled and user will receive SMS informing him/her about the cancellation of e-ticket. To check the cancellation status of such tickets, Please login to IRCTC e-ticketing website and visit: My Account→My Transactions→Ticket Cancellation History.
What if train is delayed by 5 hours?
How do you get refund if train is late by more than 3 hours?
If the train is cancelled, there is no requirement for filing TDR. IRCTC processes the refund automatically. If the train is running late by more than 3 hours and the passenger has not travelled, a TDR has to be filed before the actual departure of the train for availing full refund.
What if train is late by 4 hours?
What happens when a train is Cancelled?
If your train is cancelled due to accidents, breaches or floods and any other reason, you will be refunded the full fare paid by you. To claim this refund, you should surrender your ticket within three days of the scheduled de-parture of the train.