How do I return a Seagate hard drive?
To return your Product for a refund, you must contact Seagate customer support (see www.seagate.com/contacts for Seagate and Maxtor product and www.lacie.com/contact/ for LaCie product) to obtain a return order number.
What is RMA number in Seagate?
Return Material Authorisation
In order for your return to be processed, it will need a Return Material Authorisation (RMA) number. The number serves as Seagate’s confirmation that your product is under a valid warranty and can be returned. If you don’t have it yet, you can obtain it by registering your device and requesting the number.
How long does Seagate RMA take?
The turn-around time for your replacement Product is approximately two (2) weeks; but if no replacement Product is immediately available, your turn-around time may be longer.
Does Seagate warranty cover data recovery?
Seagate will not return your original Product to you. Data recovery, advance replacement option, or other warranty-related offerings or service plans are not covered under this limited warranty and are not part of the covered replacement process.
How do I ship a Seagate hard drive?
Single Internal, External, and SSD Devices
Place the drive in a bubble wrap envelope or a box lined with bubble wrap. Do not use packing pellets, peanuts, air bags, or newspaper. Place the packing slip inside the package, and seal the box with nylon or vinyl tape along all edges and openings.
Will Seagate replace hard drive?
Seagate only provides replacements based on the capacity of your defective hard drive. If you are keen for an upgrade, please contact your point of purchase for such a service.
How long is a Seagate hard drive warranty?
For Product sold to a Seagate OEM customer (“OEM”), the standard warranty period is: three (3) years for Notebook Storage and Desktop Storage drives; three (3) years for Consumer Electronic drives (with the exception of IronWolf Pro and SkyHawk AI drives, the warranty period is five (5) years);
How do I know if my Seagate external hard drive is genuine?
Some of our drives have the QR code printed on the label (see example below). Each QR code is unique and is associated with that drive S/N. This code allows our customers to verify if the product is genuine, it provides the ability to check warranty or to get more information about the drive.
How much does Seagate recovery cost?
In-Lab Data Recovery Services are needed when data is lost due to hard drive physical failure. Without a Seagate Service Plan, recovery fees start at $499 and can easily be over $2,000 based on your data loss circumstances.
Is it safe to ship hard drives?
You should always pack hard disk drives firmly in bubble wrap. Tape the sides of the wrap to prevent your hard drive from slipping out during shipment. If your hard drive is not in an external enclosure (see below), put it in an anti-static bag before packing. Please do not tape anything over factory label.
Can we Courier hard disk?
Yes. Pack it well in a sturdy cardboard box so that it does not move around. The box it can in would be good as an inner box with padding and a 2nd cardboard box around it. We ship drives all the time.
How do I contact Seagate customer care?
1-800-968-4925.
Where do I claim Seagate hard drive warranty?
Products that you purchase from a Seagate authorised reseller or distributor may obtain coverage under this limited warranty. (Please see our list of authorised distributors and resellers at seagate.com/where-to-buy/.) Not Under Warranty by Seagate. Please Contact Place of Purchase.
Where is Seagate HDD serial number?
All Seagate devices have the serial numbers printed on the external case itself. The USB Drive List utility may be helpful displaying the drive information for non-Seagate devices.
Can Seagate hard disk be repaired?
If you are using a Seagate Hard Drive, then you might be aware that the Seagate provide a Seagate Hard Disk repair tool. This tool allows you to detect Bad sector problems or many other problems with your Hard Drive, and it also allows you to fix such problems.
How do I recover a Seagate undetected hard drive?
If the problem is due to hardware damage, the only way to get back the data is by seeking the help of the Seagate Hard Drive Recovery services provider. Stellar is one of the trusted hard drive recovery services providers that can help you recover all the data from undetected Seagate external drive.
How do you travel with a hard drive?
You can opt to put your hard drive in your check-in luggage, but it’s often safer not to. Just like you pack your laptop, tablet, iPad, mobile phone, and other more sensitive electronics in your carry-on luggage, it’s best to pack your hard drive with the rest of them.
How do I ship an external hard drive safely?
Place the drive in a bubble wrap envelope or a box lined with bubble wrap. Do not use packing pellets, peanuts, air bags, or newspaper. Place the packing slip inside the package, and seal the box with nylon or vinyl tape along all edges and openings. Place the label on the outside of the package.
How do you post a hard drive?
How To Package A Hard Drive For Shipping
- Bare hard drives should ideally be sealed into antistatic / ESD bags.
- The drive should then be sandwiched between foam, or wrapped in bubble wrap to absorb any minor shocks.
- Then the whole thing should go into a strong box.
Does Seagate replace hard drive?
How do I get a replacement Seagate?
How do I know if my Seagate hard drive is genuine?
Does Seagate have a warranty?
How Long Does The Coverage Last? Our warranty periods are 1 year, 2 years, 3 years or 5 years from the documented date of purchase, depending on the type of product and where it was purchased.
Do Seagate hard drives fail?
Two Seagate drives failed markedly more often than other suppliers, with a Seagate 14TB (model ST14000NM0138) drive the most failure-prone at 4.86 per cent. Its 4TB drive was the second most failure-prone product.
How do I fix my Seagate external hard drive not working?
Basic hardware troubleshooting steps:
- Try connecting the drive to a different port on the computer.
- If possible, try using a different cable.
- Try using the drive on a different computer.
- Verify the drive light is on.
- Try a different power outlet.