What is instant replacement?
Instant Replacement gives you loads of benefits: If it breaks we’ll replace it – no expensive repair charges, we’ll just give you a new one. A new one on the spot – no delays, no lengthy claims, no paperwork – just show us your receipt.
What happens if Currys cant repair?
Product Replacement
If we cannot repair your Product you will be given a Currys PC World voucher to obtain a replacement Product in one of our stores.
What guarantee do Currys give on laptops?
WE CAN ONLY OFFER A FREE REPAIR IF A LAPTOP / PRODUCT IS FAULTY OVER 30 DAYS – 12 MONTHS WITHIN WARRANTY.
What is knowhow care plan?
A Care Plan is a comprehensive after-care service for all your products. It does exactly what it says, and protects your product from mishap or breakdown.
Can Currys refuse a refund?
You need to give Currys PC World one opportunity to remedy the faults and if this fails, you have the right to reject the goods and demand a full refund without deductions. If 6 months has elapsed, the onus is on you to evidence that the fault was there at the time of purchase.
Can I return a faulty item to Currys without a receipt?
Currys returns policy: Unwanted products
You’ll have to show proof of purchase – a tangible receipt, bank statement, or an online sales invoice – for the refund to take place, but this is a pretty common practice.
Can I return a laptop to Currys after using it?
Currys is quite generous when it comes to returns. If you’ve changed your mind about a product, you can return it in its original unopened and sealed packaging within 21 days of its original purchase and you’ll receive a full refund.
Does knowhow still exist?
Along with Currys PC World, Dixons and Carphone Warehouse, this brand was folded into Currys plc in October 2021. The tech support services provided by Team Knowhow are largely still being provided by Currys – but now everything is under the same roof, and the “Team Knowhow” brand name is defunct.
Does knowhow cover accidental damage?
If your TV suffers accidental damage, we’ll fix it. Protection against breakdown – whether it’s a scrambled screen or connection fault, if your TV goes on the blink, we’ll fix it. You won’t pay a penny more – no expensive charges for parts, labour or call out – we’ll pay for them all.
How long do you have to return a faulty item to Currys?
within 30 days
Currys returns policy: Faulty products
You can return a faulty product for an exchange or refund within 30 days of purchase or delivery.
Do I need proof of purchase for faulty goods?
Contact the retailer
You will probably need to provide proof of purchase but remember this doesn’t always have to be a receipt. It can be a credit card or bank statement, a witness, a cheque stub or any other evidence that proves you bought the product from that retailer.
Can I return something if I don’t like it?
What if I don’t have the receipt? If you can’t get hold of the receipt and you’re taking an item back simply because you don’t like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
What is Knowhow care plan?
Is Knowhow part of Currys?
Team Knowhow, the expert service partner for Currys PC World Business provides a range of business I.T. installation and support services.
What is accidental damage?
Accidental damage is caused suddenly and unexpectedly by an outside force. It’s different from damage caused by wear and tear or a breakdown. You can add accidental damage cover to either your contents insurance or to your buildings insurance. Or even both.
How long after purchase can I return faulty goods?
Returning goods within the first 30 days :
If your item develops a fault after purchase, it is advisable for you to get in contact with the retailer as soon as possible. You (the consumer) have up to 30 days after purchase to claim a full refund for a faulty item.
Does a replacement product have a warranty?
No matter how many repairs or replacements you receive in relation to an original product, that time limit still stands – so the replacement product would only be under guarantee for whatever time period was still remaining from the original guarantee.
Can I return an opened item to Currys?
If you’ve opened the product(s) for inspection before deciding to return them, Curry’s maintains that, in accordance with your rights when buying goods online or on the phone, you can still return unwanted items.
Does 14 day cooling off period apply to everything?
“The 14-day cooling off period applies to all goods I buy online.” NOT TRUE – The cooling off period does not apply to any perishable items like flowers or food, an item that was personalised or custom-made for you or a CD, DVD or software, if the seal has been broken on the packaging.
Does Knowhow still exist?
Can I claim for a broken window on my house insurance?
Contents insurance pays out for damage to, or loss of, your personal possessions so will not apply to a broken window. However, buildings insurance covers the structure of the building including windows. Unsurprisingly, a combined policy will cover both structure and contents.
How do I claim accidental damage?
Call your insurance company immediately after the accident and inform them about the damage. Intimate the police about the incident and obtain an FIR. Record the details of the car, the driver, and the witnesses in the FIR. File a claim with your insurance company and ask them to assign a surveyor to evaluate the loss.
Who is responsible for replacing faulty goods?
the retailer
The shop has the legal liability to fix the item. If the item is faulty then you will have your legal rights under the Consumer Rights Act 2015 against the retailer.
How does replacement warranty work?
A replacement warranty is a type of warranty that typically indicates that if an item malfunctions, then the item covered by the warranty will be replaced. The method in which it can be replaced may vary among different types of warranties, and this is usually described within the language of the warranty itself.
How do I ask for a replacement product?
Sub: Letter for Replacement Defective Product
Dear Sir, Reference is made to my online request dated (Date: DD/MM/YY) regarding the purchase of (Product name and type) from your distribution point which was delivered on (receiving date) at my residence through a courier service.