Why have I been charged twice TfL?

Why have I been charged twice TfL?

Pay the right fare

Always use the same device, contactless or Oyster card to touch in and out. For example, if you touch in with an iPhone and touch out with an Apple Watch or contactless card, you’ll be charged for two incomplete journeys.

How long do Visitor Oyster cards take to arrive?

within 24 hours
How long will it take to deliver my order? All orders of Travelcards and Visitor Oyster cards are dispatched within 24 hours of being placed, Monday to Friday.

What are the TfL zones?

The ‘Zone’ System Explained
When it comes to getting around, London is divided into ‘zones’ 1-9, with ‘Zone 1’ being the city centre and ‘Zone 9’ being the outskirts of the city. The system itself exists as a method for TfL (Transport for London) to calculate a customer’s travel distance and charge accordingly.

What do I do if TfL overcharged me?

You’ll need to contact the operator of your other contactless card to organise a separate refund. It may be easier for you to contact TfL, as they’ll be able to organise refunds to both cards. Plus, if you have a TfL online account, you can apply for a refund there.

What is the maximum TfL charge?

If you spend longer than the maximum journey time, you could be charged two maximum fares. A single maximum fare is: up to £8.90 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.

How do I claim my TfL refund?

Claim a refund online
If the delay happened in the last 28 days and you were delayed for 30 minutes or more, you can claim a refund with contactless and Oyster account. Or create an account. If you’re claiming a refund for a delay on the Elizabeth line and can’t see your station in the list, call us on 0343 222 1234.

Is it cheaper to use an Oyster card or contactless?

There is a very small financial advantage to using a contactless card if you’re in London for more than a week and travel extensively every single day (weekly capping) but otherwise it’s no cheaper than using an Oyster.

What is the difference between an Oyster card and a Visitor Oyster card?

A Visitor Oyster card can be delivered to your home before your visit, or Oyster cards can be purchased at all London airports and stations. Visitor Oyster card holders also enjoy a range of special offers and discounts across the city.

What are Zones 1 and 2 in London?

London is divided into 1–9 zones*, but most of it fits into zones 1–6. Central London is zone 1, zone 2 is the ring around zone 1, zone 3 is the ring around 2 and so on.

What zones are covered by Oyster card?

Oyster cards
You can pay as you go to travel on bus, Tube, tram, DLR, London Overground, most Elizabeth line, Emirates Air Line and Thames Clippers River Bus services. You can also travel on most National Rail services in London and some outside London.

Is contactless cheaper than Oyster?

What happens if I tap in twice?

If you tap in at a station, you can’t pass your oyster card back to your mate behind, the system won’t accept two consecutive tap ins. However, it WILL accept them if the two are broken up by a tap out.

Can I get compensation from TfL?

You can claim if you have been delayed on the London Underground or DLR for over 15 minutes if the circumstances are within TfL’s control but must do so within 28 days. You should receive the single fare for the affected journey.

How long does it take TfL to refund?

Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible.

Can 2 people use the same contactless card on the tube?

No, it won’t work with the same card. “2.6 Only one person at a time can use a contactless payment card for travel. You may pay another person’s pay as you go fare with a contactless payment card only if they are travelling with you and you have paid your fare by another means.” 8.

What is the maximum daily charge for Oyster card?

Capping varies based on the zones you travel in, but for example, for peak travel in Zones 1 & 2, the maximum daily fee is £7.40 (as of September 2021). So no matter how many times you travel on public transport using your Oyster card in London’s zones 1 and 2, you will never be charged more than £7.40 a day.

Is it cheaper to use an Oyster card or buy a ticket?

It’s more than 50% cheaper than buying a paper Travelcard with cash. Oyster cards have a daily price cap – once you reach this limit, you won’t pay for any additional journeys (excluding Thames Clippers River Bus where there is no capping).

How much is a Zone 2 Travelcard?

Zone 2–3,4,5 or 6 Travelcards 2022

How do I know what zone I am in London?

You can see the zone on the tube map. The zones are marked in either white or grey. Scroll around or type in a station name in the search box to see the zone.

How far out of London can I use Oyster?

If you want unlimited travel you can buy an Oyster Travelcard Season Ticket. This will let you travel as much as you like on any National Rail, London Overground, London Underground, buses, Docklands Light Railway and Tramlink service within London Zones 1 – 9 (depending on the zones you purchase).

Can I use my Oyster card to get to Gatwick?

You can use your Oyster card to pay for journeys on the Gatwick Express. Simply touch the card on the yellow Oyster card reader at the gates to the platform at Gatwick station or London Victoria. Remember, you’ll get the best price when you buy your Gatwick Express ticket online.

What is the daily cap on an Oyster card?

Pay as you go fares
This is when you use your Visitor Oyster Card as a tap-in payment method, rather than booking the Heathrow Express online in advance. On buses and trams an adult single pay as you go fare is £1.65 and the daily fare cap is £4.95.

What happens if I forget to tap out on contactless?

If you forget to tap in or out with your contactless card you’ll get the same maximum fare as you would with Oyster.

How do I make a claim against TfL?

How to contact us. You can call The Sarah Hope Line on 0343 222 5678, Monday-Friday 08:00-18:00 (check TfL call charges). A voicemail service operates outside of these times.

How many times can you use contactless before it asks for your PIN?

Forgetting your PIN
Card issuers only allow five consecutive contactless transactions that can be made before a PIN is requested in order to prevent fraud.