Why is my Optus data not working?
Visit Check Network Status > Outages > Fixed Outages to see any known issues with our network in your area. Check your account balance and due date. If it is overdue, your service may be restricted. See Report a payment / restore your service.
How do I reset my Optus network?
Android network reset
- Open the Settings app.
- Tap General.
- Tap Reset.
- Tap Reset Network Settings.
How do I report a fault with Optus?
Once you are safe from the hazard or risk please contact us immediately on our hotline on 1800 505 777 if the issue you wish to report places you or the public at risk.
Why is my Optus Prepaid not working?
Common reasons for a failed recharge are: Financial institution problem: There may be insufficient funds or a problem with your financial institution. If unsure, contact your financial institution to clarify. Voucher expired: An incorrect or expired voucher has been used to recharge.
Why is my mobile data not working?
Restart your device.
If restarting doesn’t work, switch between Wi-Fi and mobile data: Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there’s a difference.
Why is my mobile data not working belong?
Turn your phone off, wait a minute, then turn it back on again. There may be an issue with your device – often these can be solved by simply powering off, waiting for a minute or two, and powering back on again. If you think you have a device issue and this doesn’t fix it, please visit your manufacturer’s website.
Why is my phone not connecting to Optus?
Check that your device’s operating system is up-to-date. Confirm that any restricted or fixed dialling settings are switched off. Perform a backup, then a full restore/reset of your device.
Why don’t I have a data connection?
Remove and Reinsert Your SIM Card
Before rebooting, turn on Airplane Mode. Wait for 30 seconds, then turn Airplane Mode off. If you still don’t have data, turn airplane mode back on, turn your phone off, wait for a minute, turn your phone back on, turn airplane mode off, wait for 30 seconds, then turn mobile data on.
What is the phone number for Optus faults?
Ask us how on 1800 555 937.
How do I talk to a real person at Optus?
Talk to us
- Call 133 343. Mon to Fri 8:00am – 7:00pm AEST. Sat to Sun* 8:00am – 6:00pm AEST.
- Call 1800 200 707. Mon to Fri 8:00am – 7:00pm AEST. Sat to Sun 8:00am – 6:00pm AEST.
- Call 1300 155 818. Mon to Fri 9:00am – 5:00pm AEST. Request a call back.
Why can’t my phone receive or make calls?
Check that Airplane Mode is disabled on your device. If it is disabled but your Android phone still can’t make or receive calls, try enabling Airplane Mode and disable it after a couple of seconds. Disable Airplane Mode from Android Quick Settings drawer or navigate to Settings > Network & Internet > Airplane Mode.
Why is my 3G not working iPhone?
Go to Settings → General → Cellular → Enable 3G: ON. If #1 is OK, try switching ON the “Airplane Mode” for about 10 seconds and then turn it back OFF. Go to Settings → Airplane Mode: ON, wait 10 seconds and turn OFF. If #2 doesn’t work, reset the network settings.
Why is my iPhone not connecting to cellular data?
Check your coverage area
Make sure that you’re in an area with cellular network coverage. Turn cellular data off and then back on again. Go to Settings, then tap Cellular or Mobile Data. If you’re using an iPad, you might see Settings > Cellular Data.
Why is my data not working on iPhone?
If your iPhone or iPad cellular data is not working, you can try powering down your phone and turning it back on, checking for carrier or system updates, turning cellular data or airplane mode off and on again, and, as the last resort, performing a factory reset.
What APN should I use?
There aren’t any best APN settings. Each cellular carrier provides its own APN settings, which should download to your phone automatically, provided you have an Android 8.0 or newer phone. After a two-tap installation process, you should have both MMS and data functioning without a problem.
How do I fix my mobile data not working?
What to do when my mobile data is on but not working:
- Toggle on/off Airplane mode.
- Restart your device.
- Empower the right network mode.
- Reset your device’s APN settings.
- Set APN protocol to IPv4/IPv6.
- Wipe cache partition from recovery mode.
- Reset your phone’s network settings.
How can I call Optus for free?
How do I sue Optus?
BY ONLINE FORM: Fill out your details on our online complaints form (http://www.optus.com.au/ complaints). Your case will then be assigned to dedicated case manager, who will get in touch with you within 2 working days.
Why am I not receiving calls but can make them?
If you can make outbound calls but cannot receive inbound calls, it is an indication that your hardware, network, and phone line are active and working properly. The problem, most likely, is with a software or telephone configuration.
Why does my phone say no service?
If you’re getting this message on your phone it means that your device cannot find a signal from your cellular carrier. This prevents you from making calls, sending texts, and other normal functions.
Why is my 3G network not working?
Why is my iPhone not picking up 3G or 4G?
Head over to Settings → Cellular/Mobile Data. Make sure it’s toggled on. Then, tap Cellular/Mobile Data Options → Enable 4G → Choose Voice & Data.
Why does my iPhone suddenly have no service?
Service interruptions may be caused by a simple setting change, such as Airplane Mode or carrier settings. In a few cases, the iPhone needs to have its cellular settings updated through a software update from your cellular service provider. Less often, you need to reset or replace the phone’s SIM card.
Why is my phone cellular data not working?
What to do if mobile data is on but not working?
My Mobile Data Is On But Not Working – Here’s The Fix
- Toggle on/off Airplane mode.
- Restart your device.
- Empower the right network mode.
- Reset your device’s APN settings.
- Set APN protocol to IPv4/IPv6.
- Wipe cache partition from recovery mode.
- Reset your phone’s network settings.